Operations Manager - Vancouver, Canada - Vancouver Convention Centre

Vancouver Convention Centre

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.

The Vancouver Convention Centre is hiring Overnight Operations Managers.

This 9-hour shift work is perfect for night owls who love to have the rest of the day to themselves.

Normal 9 to 5 jobs are not for you.

In this position, you will play a key role in ensuring a safe and service-oriented environment to create world-class experiences.

Reporting to the Manager, Venue Operations, you lead the Guest Services Operations Centre (GSOC) team, who operate 24/7/365 days a year.

Engaged in both event execution and operational oversight, you will bring keen problem solving with elevated critical thinking skills, and the ability to lead a team in high stress situations while remaining calm under pressure.

Liaising with multiple internal departments, suppliers, clients, stakeholders and industry partners, you will champion service excellence for our client's events, while safeguarding the operational integrity of the venue.

PAY RANGE:

- $ premium overnight rate.

Overtime eligible after 8 hours.

WHAT YOU WILL DO:

Provide leadership and supervision to the Guest Services Operations Centre (GSOC) team, ensuring a highlevel of professionalism, efficiency, and quality of work
Manage operational and event delivery priorities, ensuring delegation of key tasks such as access control, signage, deliveries, shipping & receiving, people counting, visitor management, public safety, and security
Act as key liaison with client and supplier contacts for each event to ensure smooth execution
Play a critical role as Incident Commander during emergency response incidents and liaise with clients & suppliers, ensuring communication of essential information, guest safety, and mitigating impact to events
Coordinate event requests with the Operations Lead and other Operations Managers during high event periods while balancing logístical feasibility with venue standards and ensuring a synchronized approach
Use critical thinking and resolution techniques to solve issues, escalating more advanced issues to the Manager, Venue Operations
Manage concurrent event moveins/outs in collaboration with clients, suppliers, onsite security, and Vancouver Traffic Authority
Ensure safety regulations are adhered to including those concerning emergency exit pathways, safety zones, maximum capacities, use of PPE, and age regulations, and ensure that clients & suppliers are familiar with the safety, security, and emergency measures
Maintain a detailed and published log of activities during each shift, and review the logs and reports of others for approval prior to publishing

WHAT YOU WILL BRING:

Postsecondary education (minimum 2 years) required, preferably in the fields of Business Administrations and/or Event Management
Completion of Incident Command Levels 100 and 200 or equivalent is an asset
57 years of related experience in a complex environment ideally within the events or venue industry
Knowledge in public safety, emergency response, client relations, and logistics is an asset
Good understanding of security operations including CCTV, Access Control and Life Safety Systems is an asset
A broad range of communications styles; able to choose appropriate, effective ways to communicate and listen to different audiences in diverse situations
Ability to use information from a variety of sources to identify problems and opportunities, isolate the root cause, evaluate alternative actions, and make the most appropriate, informed decision:
Strong, positive conflict resolution skills, whether sharing a vision, offering feedback, handling conflict, or explaining a decision, policy or procedure
Innovation is supported and the ability to articulate a vision for the team is desired
Ability to connect team members, cocreate results, and collaborate with others to solve complex problems and create new value for the organization
Accountability for inspiring a culture of service excellence including a safe facility and work environment

At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.

As British Columbia's flagship convention centre, we host more than 500 events each year and welcome hundreds of thousands of global attendees to premier conferences, trade shows, banquets and more.

HOW TO APPLY:

At PavCo, we are an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants, regardless of race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran stat