Customer Service Representative - Burlington, Canada - Adi Development Group

Adi Development Group

Verified Company

Burlington, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Adi Development Group is looking for a

Customer Service Representative to join our growing

Warranty team. If you strive for excellence and enjoy working in a dynamic team environment, this role is for you We're looking for driven individuals who want to build their career in the construction industry.

We are a process-driven organization and are looking for individuals that are open to learning new ways of working, aren't afraid to speak up, and productively share their ideas.

Adi puts a focus on employee development and learning. If you are looking for a company that will invest in your career, we are exactly who you're looking for

Please note that this role is based on a residential construction site and requires some light physical duties including walking, standing, crouching, and walking up flights of stairs.

What You'll Be Doing:

Responsible for the customer journey, experience and relationship from the point of postsale onwards
Continuously improve the customer service experience and processes to retain and maintain customer loyalty. Be active, learn and contribute when you can
Act as the first level of escalations, respond to and provide immediate resolution to homeowner concerns; you will take ownership of customers issues and follow issues through to resolution with the help of the team
Prepare and deliver all daily, weekly and monthly reporting to management as it pertains to your scope
Collect, review, and schedule 30day and Year-End Warranty Service requests and oversee the timely completion of all deficiencies
Assist in the Quality Control Inspection (QCI) and Pre-Delivery Inspection (PDI) processes with all residents
Coordinate all deficiency repairs with trades and warranty team to ensure swift completion of outstanding items
Use and manage punch list software and ensure trades and service staff track and monitor deficiencies through the system
Review and audit repairs completed by service personnel and trades to inspect quality of work and ensure all deficiencies are corrected and are up to the high standards of the company
Participate in conciliation for identified warranty items as required at various sites
Attend Tarion seminars and attend home purchaser functions as required
Remain current and informed on Tarion Guidelines and attend Tarion Builder Update meetings
Attend weekly construction meetings to uphold service standard with third party trades, and construction team. We welcome ideas to make the experience better
Assist customer service with administrative duties as required
Other duties as assigned

What You Bring:

2+ years of experience in a customerfacing service role
Have strong administrative and inter/intrapersonal skills
Must be respectful, empathetic, service oriented, with genuine desire to go above and beyond for our customers
Possess excellent and polite verbal and written communication skills, superior telephone manner and exceptional listening skills
Have superior problemsolving skills and the ability to assess situations and make the right decisions
Selfmotivated team player with ability to work well in a team and independently in a fastpaced work environment.
Possess the ability to work well under stressful situations and pressure and diffuse difficult situations in a calm and professional manner
Demonstrate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other software technology as needed
Salesforce experience is considered an asset
Construction related administrative experience is considered an asset

Why You'll Love Working Here:

Founded in 2007, Adi Development Group is one of Canada's leading, most innovative real estate development and investment companies. We have developments spanning the GTA with over $2 Billion currently under development and growing.
At Adi Development Group, each endeavor begins with an unrelenting commitment to master the extraordinary. From selecting only those locations that represent exceptional value, to forwardthinking designs and qualitydriven buildings that enhance each community, to engaging partners that share our quest for excellence this philosophy is evident in all that we do.
From real estate investment, to planning, design, building and management, the Adi team takes pride in bringing passion and energy to every step of the process. It's a philosophy that continues to drive our residential and commercial real estate endeavors throughout the GTA. While others prefer to strive for the exceptional, we actually use it as our starting point. Build from there, and remarkable results can't help but follow.
We champion Ownership from your first day you will be involved in shaping the direction of Adi
We focus on continuously developing our team through education reimbursements and professional development offerings
We don't believe in micromanagement while we are here to provid