Customer Service Representative - Guelph, Canada - Hy-Mark Mechanical Inc.

Hy-Mark Mechanical Inc.
Hy-Mark Mechanical Inc.
Verified Company
Guelph, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Hy-Mark Mechanical
Inc is a trusted provider of Residential HVAC and Plumbing services in the Guelph and surrounding areas serving homeowners and residential new construction builders for over 25 years.


Hy-Mark is under NEW Ownership and Management team and we are growing We are searching for an energetic, friendly and outgoing people person to join the Hy-Mark Customer Service team as a
Customer Service Representative.


Customer Service Representative

Skills

  • Excellent telephone, communication, and interpersonal skills
  • Deadline driven, multitasker with the ability to prioritize to balance workload
  • Developed sense of customer care
  • Detail orientated
  • Selfmotivated with the ability to work independently and with Hy-Mark team
  • Problem solving skills, ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands
  • Good problem solving, critical thinking skills
  • Organized
  • Customer service experience is an asset, but not required. No Experience, training will be provided.
  • Assist Service Manager and department to schedule technical team service appointments
  • Schedule routine service work and promote service/equipment sales
  • Schedule emergency service calls
  • Assist service technicians with site information/job details as requested
  • Responsible to schedule, assign, and dispatch Field Service Technicians
  • Ensures proper information is obtained and entered for all service calls
  • Organize the workflow in tandem with customer deadlines so as to meet customer service requirements
  • Manage compliance paperwork (Warranty, etc.)
  • Reception duties as assigned directing calls, assisting customers, etc.
  • Accountable for accurate and timely input of work orders
  • Review warranty information as required
  • Maintain electronic and hard copy filing system
  • Perform data entry and scan documents
  • Provide proactive follow up with customers
  • Report customer feedback to management whether positive or negative

Administration

  • Work closely with Service Manager and Technicians
  • Organize all incoming paperwork from Technicians
  • Filing, Scanning and Copying


  • Data Entry

  • Parts sheets and Purchase Orders

Job Types:
Full-time, Permanent


Salary:
$18.00-$22.00 per hour


Benefits:


  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • RRSP match
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Guelph, ON: reliably commute or plan to relocate before starting work (required)

Education:


  • Secondary School (preferred)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
One location
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