Manager - Telus Digital, Mobility Sales - Toronto, Canada - TELUS

TELUS

Verified Company

Toronto, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:

Toronto, ON, CA Halifax, Nova Scotia, CA Vancouver, British Columbia, CA Regina, SK, CA Calgary, AB, CA Ottawa, ON, CA St.

John's, Newfoundland, CA Victoria, British Columbia, CA Winnipeg, MB, CA Saskatoon, SK, CA Saint John, New Brunswick, CA- Req ID: Jobs by Category: Digital- Job Function: Project/Program Management- Status: Full Time- Schedule: Regular
Description:

What you will do

As a Digital Sales Manager, you're charged with driving the digital sales strategy and execution for our Mobility Go-to-Market campaigns.

As a bridge between our customers, your stakeholders and the broader digital team, you're responsible for evolving the online sales experience and growing the business by increasing digital-only and assisted sales.

Reporting to a Director of Mobility Digital Sales, you will collaborate with internal and external delivery teams to create market-leading digital campaigns & offers and drive optimal online sales experiences for our customers.

You'll fixate on new customer acquisition to capitalize on growth opportunities.

You'll obsess about the sales funnel and find innovative ways to improve conversion at each step of the customer's digital journey.

Here's how

Supporting a dynamic agile team of product owners, designers, developers, and testers in delivering on key outcomes for our customers and the business
Providing 1:1 coaching, professional development, goal setting and performance management
Building relationships and networks across multiple internal teams and vendor/agency partners to help deliver endtoend digital user experiences for TELUS
Ensuring good visibility on and interlock with our roadmap across stakeholders within digital, the rest of TELUS, and with our partner vendors to ensure we can maintain our momentum and ship fast
Consistently monitoring adoption and engagement metrics for the website, with specific outcomes tied to traffic generation and activation sales, and leveraging data to drive continued enhancements
Identifying and defining which emerging technologies we should incorporate to improve the customer experience and results

Qualifications:

You're the missing piece of the puzzle

Be highly organized with a demonstrated ability to delegate, monitor and manage highvolume workloads
Ability to influence a broad spectrum of stakeholders to gain alignment on product vision and roadmap
Ability to effectively solve problems, anticipate and assess risks, contingency plans and manage change in a complex environment
Be comfortable working with complex enterprise technology, with the aim of creating simple and effective customer experiences
Previous management experience (2+ years) and demonstrated ability to provide feedback and coaching to develop team members
Be a passionate selfstarter that can adapt and thrive when surrounded by ambiguity
Customerfacing product experience, including customer journey mapping, customer research & interviews
Comfortable building financial models and presenting business cases

Great-to-haves

Undergraduate degree
5+ years experience digital marketing and/or ECommerce
Familiarity with TELUS product offerings
People leadership experience including performance management
Strong stakeholder management with the ability to traverse complex stakeholder landscapes
Ability to structure ambiguous asks and deal with conflicting priorities
Experience using Agile project/task management tools (e.g. JIRA)
Bias for action

About TELUS Digital

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more

We want to work with people who:

Share our passion for all things digital
Thrive in an agile, lean and fastpaced environment
Clearly see things from the perspective of our customers
Are curious, experiment and never stop learning
View collaboration as essential to your work
Utilize the power of data to inform decisions
Embrace diversity and new ideas

What you can expect from us:

An environment where you're encouraged to share and act on your ideas
A culture committed to giving; every year we donate time and resources in our communities
A fun, dynamic team that works and plays every day

Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.