Customer Success Manager - Toronto, Canada - Deliverect

Deliverect
Deliverect
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Who are we?
Deliverect is in

_hyper-growth_ As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 200 million orders completed, operating globally.


We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.


With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.


Who do we work with?


The most popular and up-and-coming food delivery platforms around the globe, along with your local takeaway restaurants and stores We also partner with Point Of Sale (POS) Software providers, ensuring we work together in the FoodTech space to deliver a market-leading product.


Our People
Located in our hubs across Europe, North America, South America, Australia and the Middle East we are growing rapidly. We are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.


Reason for the role
Over the last 3 years, Deliverect has been making waves throughout North America.

The exciting role of the Customer Success Manager is to be a strategic and supportive partner for our restaurant, dark kitchen and grocery customers at every stage of their relationship with us.


This role focuses on building loyalty with our customers via our product, ensuring long-term retention by presenting product information, addressing customer queries and working closely with the sales team to identify upsells and facilitate contract renewals.


Tasks and responsibilities:


  • Design and execute clear client retention goals, showing the value of the Deliverect product to their business.
  • Using data and insights, you will show our customers how Deliverect has improved the profitability and efficiency of their business.
  • Appropriately identifying upsells of new features and products we offer, by understanding our client's needs throughout the mutually beneficial relationship.
  • Adding personal touches to each client and creating memorable touch points with the Deliverect brand.
  • Develop presentations and educational materials to effectively show customers the value of Deliverect and report to internal departments the activities of your department.
  • Review customer complaints and concerns and constantly seek to improve the customer experience.
  • Manage relationships with the customer and internal teams, taking charge of renewals and contract negotiations.

Job Requirements:


  • Proven experience as a Customer Success Manager (B2B and B2C) or Account Manager role with a SaaS company.
  • Experience working with Planhat (CSP), Hubspot (CRM), Google Suite, Slack, and Zoom.
  • Technically savvy, ability to grasp new technical concepts, making them understandable for busy business owners and decisionmakers.
  • Accountable, organized, and able to work independently as well as contribute to the greater team.
  • Experience in managing multiple tasks, problemsolving and a positive approach to challenges.
  • Relevant educational experience along with experience in SaaS sales.
  • Fluency in French and Spanish, both written and verbal is an asset
  • Experience with POS systems is an asset

What we offer?:


  • A fascinating position in close collaboration with a highly professional team.
  • High level of responsibility with room for professional growth.
  • Flexible working situations. 3 days in our Toronto office with 2 days from home.
  • An International team with a lot of different nationalities and regular company & team events.
  • A lively and open company culture with flat hierarchies and short chains of command.
  • A marketleading and cuttingedge software (SaaS) with an exciting & international customer base.
  • One of the most exciting scaleups in the globe led by entrepreneurs ready to disrupt the POS and Hospitality world once again
**Equal Opportunities
More jobs from Deliverect
See all jobs of Deliverect