IT Support Specialist - Toronto, Canada - Wise Publishing, Inc.

Wise Publishing, Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Salary Range:
$50,000- 60,000/year

About Wise Publishing:

Wise Publishing, Inc.

is a digital publisher and technology company but we're much more than that; we're a group of talented, passionate people who believe that consumers deserve the best possible information to help them make smart choices and get ahead.

Our purpose is to empower everyone to live a richer life.

About the Position:

Hey there We're looking for a customer-focused and proactive IT Support Specialist to join our team at Wise Publishing. Reporting to the VP of Engineering, the role of IT Support Specialist is critical to our daily operations.

You will be responsible for establishing and managing the IT support department to accommodate the company's growth and ensure smooth operations of IT platforms and collaborative tools.

This role will be primarily on-site (3 days a week) with the flexibility to work from home 1-2 days per week.

Key Duties and Responsibilities (What you'll do):

System Installation and Configuration:
User Assistance:
Serve as the initial point of contact for user inquiries and troubleshoot and resolve computer and systemrelated challenges for employees.
Ensure successful onboarding and offboarding of employees.
Network Maintenance:
Monitor and maintain all aspects of computer networks.
Coordinate with our UKbased HQ team to collaborate and share resources, when needed
Resolve technical issues related to network interruptions or intrusions.
Manage Mobile Device Management (MDM) using Kandji.
Helpdesk Management:
Maintain the helpdesk system for internal users we use Jira and Slack.
Documentation and Connectivity Management:
Organize and file documentation related to warranties and instructional guides for computer hardware.
Manage fibre optic broadband connectivity.
Security Training and Management:
Provide training to employees on security and phishing best practices.
Audiovisual Support:
Provision and support audiovisual equipment for podcasting and remote conferences.

Key Requirements (Who you are):

High school diploma required; Bachelor's degree in Computer Science or related field preferred.
13 years of relevant experience in a customerfocused technical position.
Strong knowledge of Google Workspace, Slack, and Okta, preferred
Proficiency in working with Windows and Mac OS.
Familiarity with ticketing software like FreshDesk or Jira and remote access desktop programs.
Experience with Mobile Device Management software like Kandji.
Strong networking and security skills.
Excellent written and verbal communication skills

- able to walk through troubleshooting either virtually or in person.

Ability to effectively communicate with stakeholders and work collaboratively in a team.
Positive, enthusiastic, and supportive team member.
Experience working in dynamic office environments with IT, Marketing, Editorial, and Sales teams is preferred.

More Perks and Reasons to Join:

We're proud to be recognized as a Great Place to Work 202
A hybrid work environment and a beautiful midtown Toronto office for when you want to collaborate in person
Summer hours from July through Labour Day (halfday Fridays) and bonus time off during the holidays
3 weeks of vacation to start with an extra day awarded each year
Toptier benefits include comprehensive dental/medical/vision as well as Health Spending Account (HSA), telemedical and wellness program
Quarterly companywide team outings and events
Inoffice snacks, espresso, and an outdoor patio
A supportive learning environment