Volunteer Services Officer - Milton, Canada - The Darling Home for Kids

Description

VOLUNTEER SERVICES OFFICER

Position Title:
Volunteer Services Officer


Position Type:
Permanent, Full Time


Location:
Home Office/5657 15th Side Road, Milton, Ontario


Reports To:
Director of Development


Available:
Immediately


Organizational Profile:

We envision a world where no child is too complex to receive the love, care, and support they deserve.

The Darling Home for Kids provides professional, holistic, high quality, and personalized hospice, respite and residential care for children with medical complexities and their families.

Our Home is a place of joy and tranquility, filled with the smiles and laughter of children engaging in unique and enriching experiences.

While children create joyful memories within our walls, their families can take a break from the stress and isolation of caring for a child with such great needs.

The Opportunity:

Reporting to the Director of Development, the Volunteer Services Officer is responsible for the full scope of activities related to the development and engagement of volunteers across all facets of the organization, from clinical, fundraising, administrative and premises support, to members of the Board of Directors and volunteer committees.

Core competencies include recruiting, screening, training, supervising, and stewarding a team of volunteers required for our organization to fulfill its mission and vision in the community.

Grow With Us:

Embark on our journey with us as we grow our Home - in fall 2021, we successfully completed a $7M capital campaign that will expand our walls and increase our ability to provide care for some of the most vulnerable in our community.

With plans to build new bedrooms and revitalize both our clinical and therapeutic spaces starting this year, we are excited to build more space for the moments that matter.

You Will:

• Maximize the use of volunteers to further the organization's mission and vision.
• In collaboration with department leads, identify volunteer needs, define volunteer positions and activities, and develop and implement comprehensive recruitment strategies.
• Actively recruit a robust and sustainable group of volunteers to meet organizational needs; ensure appropriate volunteer screening using methodologies such as interviews and reference checks. Select and suitably place all volunteers within the organization.
• Provide leadership and supervision to all volunteers and ensure compliance with program policies, procedures, and guidelines. Engage in continuous dialogue with volunteers, and provide appropriate and ongoing feedback as needed.
• Review, develop, implement, and revise documentation, policies and procedures for the volunteer program on a regular basis, remaining up to date on best in class protocols.
• Working with the Director of Development, assist in creating program specific budgets and operate in accordance with the approved annual budget.
• Maintain accurate statistics and records regarding all aspects of the volunteer program, and provide reports as needed to indicate impact of the program.
• Promote, recruit, schedule and oversee the engagement of group volunteer days with corporations, service groups/clubs, individual groups, etc.
• Recruit, schedule and oversee all aspects of the volunteer program as it relates to the planning and execution of all signature Fundraising Events including onsite event volunteer management.
• Supervise Family Event Committees and actively assist in the planning and execution of annual volunteer driven Family Events.
• Develop a robust volunteer stewardship and engagement program, including the planning and execution of volunteer appreciation events, socials, national volunteer week initiatives, formal volunteer acknowledgements, establishing a strong rapport with volunteers and acknowledging their impact to our children and families. Implement and evaluate volunteer retention strategies on a regular basis.
• Evaluate the program against measurable goals and objectives, including volunteer satisfaction, making timely program enhancements as needed. Provide various avenues for volunteers to provide feedback about their experiences.
• Pursue ongoing professional development and maintain competency in volunteer resource management and stay up to date on new and emerging volunteerism trends.
• Build awareness of the organization and volunteer program through participation in fairs, open houses, and community engagement presentations, and the creation of marketing materials.
• Complete additional tasks and projects as assigned by management.

Qualifications:

• A University Degree or College Diploma/Certificate in volunteer resource management or a related field;
• Minimum two years of relevant experience in volunteer coordination;
• Highly organized with strong planning skills;
• Exceptional interpersonal and communication skills, both written and verbal;
• Strong knowledge of the charitable sector, with an understanding of h