Manager, Administrative Services - Toronto, Canada - BGIS

BGIS

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are

SUMMARY

The
Manager, Administrative Services supervises a team of back - office contributors engaged in mail / courier services, meeting room maintenance, shipping / receiving, records management and reprographics services across a national portfolio of locations.

Statistical tracking & reporting is a key function as well as driving added value and economies through service delivery.

**KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals.

Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent
Provides mentoring, coaching and guidance to all team members
Objectively recommends compensation adjustments
Manages all aspects of performance

Mail/courier shipping/receiving & reprographic service delivery

Coordinates delivery & pickup of all mail/courier items across client portfolio.
Coordinates document shredding, electronics & furniture recycling.
Facilitates production of reprographic requests with 3rd party service providers.
Implements prescreening procedures for all deliveries.
Leads investigation of missing or incorrectly delivered materials and paperwork.
Monitors service delivery quality and takes action to meet SLA expectations to avoid KPI penalties.
Provides regular reporting on volumes for each line of business, margin analysis & adjusts staffing model to reflect appropriate service levels.

Team leadership & mentoring

Sets the example for positive proactive client service delivery.
Leads the administrative services team to meet & exceed SLA expectations.
Maintains time keeping records, hiring & evaluation, merit reviews and coordinates approvals with manager.
Coordinates workflow within the team, including prioritizing jobs and delegating duties to associates.

Performance improvement

Develops and delivers training sessions for site staff on work related procedures and client specific systems (e.g. SAP for receiving of goods & asset tagging and data entry) to ensure 99% accuracy.
Investigates and implements service improvements using current technology to drive better performance to the client.

Financial Management

Prepares annual operating budget and analyzes monthly variances with explanations.
Tracks client chargebacks to individual departments.
Approves purchase orders and invoices for processing within approval limits.
Manages and escalate payment / collection issues with suppliers.

Safety

Implements corporate safety programs.
Provides handson training and organizes weekly safety tailgate talks.
Promotes awareness of proper safe work habits including environmental awareness.
Ensures training courses are completed by due dates & certifications are maintained to meet Provincial requirements.

**KNOWLEDGE & SKILLS

Customer service & dispute resolution. (5 years in a supervisory capacity in a client service business)
Team leadership and motivation. (5 years in managerial capacity)
Data management & analysis 3 to 5 years understanding trends and forecasting results
Mail, courier, shipping/receiving & reprographics service delivery. (More than 5 years in a leadership role in administrative back office services)

Licenses and/or Professional Accreditation

Ontario "G" driver's license

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization.

We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.

We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success