Consignment Sales - Toronto, Canada - Breakthru Beverage Group

Breakthru Beverage Group

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such as Diageo, Aquilini Brands, Piper Heidsek and Lucas Bols.

At BBC, we put a premium on building a strong team culture and we measure success through the daily practice of our Breakthru values.

With this foundation in place, we continue to evolve and grow our business using the most effective sales tools to give our people and brands the best opportunity to win in all channels.

As the Ontario Consignment and Customer Experience Manager you will be responsible for managing the overall customer experience and strategic coverage of on-premise outlets in Ontario; deliver the annual operating plan for the consignment channel, driving volume and growing net sales value.

Lead, coach, motivate and develop team capabilities.

You will oversee the customer service and third party delivery teams, ensuring high service levels that support our growth ambitions via customer contact excellence.

Department:

Sales

Reports To:
Provincial Sales Director

Responsibilities:

Achievement of annual operating plan for the Ontario consignment channel.
Set customer service strategy and liaise with internal inbound logistics/planning contacts to ensure consistent supply is maintained supporting the executional plans.
Oversee customer service manager to ensure delivery and customer service KPIs are achieved.
Responsible for third party delivery strategy and relationships to ensure high levels of customer satisfaction.
Responsible for recommendation of portfolio and product mix in order to maximize growth potential.
Key stakeholder in owning ON commercial performance updates for supplier business reviews.
Train, coach, lead and motivate direct reports to deliver maximum impact in the market
Lead direct reports effectively by clearly communicating roles and responsibilities, expectations and deliverables.
Managing Territory Coverage Plan to ensure excellent execution around time management and utilization of resources.
Ongoing training of Sales Managers through continued instruction during regularly scheduled infield accompaniment, market surveys and observance of sales teams meetings.
Ensures all tools are in place to support attainment of goals and objectives.
Develop and maintain strong relationships with customer base.
Provide ongoing and current assessments of the results of plans by channel, key account and individual customer.
Ensure distribution of brands in key purchasing areas within accounts.
Grow distribution of brands into existing accounts, including new products, and new sizes of existing products.
Prospects, quantifies and qualifies all new accounts visited to determine potential fit with brand portfolio.
Assign goals by individual and assess progress by territory/account for distribution, volume, profit, and sellthrough execution.
Obtain and communicate updated market competitive information.
Other duties as assigned

Qualifications:

Bachelor's Degree required
56 years' experience in a similar role
Wine & Spirit Education Trust (WSET) Certification
Excellent organizational and communication skills (written and verbal)
Strong sales background with solid understanding of company selling procedure
Knowledge of customer service and logistics operations
Demonstrate sound judgment and problem solving skills
Excellent leadership capabilities with strong presentation and interpersonal skills
Strong organizational and multitasking capabilities
Proficient in MS Office
Track record in coaching, people management and team development
Capable of seeking out new ideas, exhibit initiative and be proactive
Managing complex customer relationships
Strong competitive intelligence within the marketplace
Excellent Negotiation and Persuasive Selling Skills
Knowledge of Liquor Board Regulations, market trends and competition is critical
Relevant crossfunctional experience (finance, operations, IT, HR, project management, etc)