Associate Space Management Specialist - Brampton, Canada - SPS COMMERCE

SPS COMMERCE

Verified Company

Brampton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This position is located in Brampton, Ontario._
Does this sound like you?
You excel at developing and fostering relationships with internal and external customers from the teams you work with internally at SPS to the companies you support
You are highly collaborative and a great communicator
You are skilled at listening to your customers and suggesting solutions based on their business needs
You can creatively solve issues and bring forth new ideas
You are highly organized and comfortable working on fast moving projects
You are able to use technology effectively and productively; continually updating skills and knowledge; addressing problems as they arise or seeking help as appropriate.

Why SPS?
We solve retail supply chain problems by cutting through inefficiency with innovation and automation.

At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.

We have the world's largest retail network, and we don't just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don't just grow here, they're made here.

Day to Day
Space Management Responsibilities:

Creating Planograms based on strategy and data analysis
Follow Planogram process and communicate to all parties using weekly recap template
Maintain good working relationships with all customers and internal team members
Ensure quality on all assigned tasks and projects
Use automation tools to efficiently complete projects (where possible)
Scan Planograms at Lab or Customer Sites
Capture Images/Dimensions
Identify process improvements or IT opportunities and present them to Team Lead
Provide insightful and indepth analysis

Support Responsibilities:

Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with SPS Analytics Products and POS Reporting
Facilitates problem recognition, re earch, isolation, resolution, and followup for customer problems; referring and escalating the most complex problems to appropriate staff and departments when necessary
Logs and tracks customer interactions using a problem management database
Responds to and resolves open issues in an appropriate timeframe and maintains historical records and related documentation

Required Skills/Experience

Bachelor's Degree OR Associate Degree in CS +2 years relevant experience
Quick learner and Driven individual
Retail merchandising background an asset
Strong time management and organizational skills
Excellent verbal and written communication skills
Demonstrate basic MS Office (Excel) knowledge / Internet
Comfortable presenting or being in front of client

Preferred Experience

Experience at a retailer (i.e. Loblaw, Sobeys, Best Buy) in any role is a positive
Customer Services experience bonus (customer facing, phone support etc.)

**EOE including disability/ veteran