Operations - General Manager - Oromocto, Canada - Franchise Management Inc

Description

General Manager

PURPOSE OF POSITION:

To effectively manage the operations of a restaurant on a day-to-day basis within the policies and guidelines of the company, ensuring customer satisfaction, team member satisfaction/retention and profit maximization.

EXPERIENCE/EDUCATION:

• Completion of high school education and/or post-secondary education.
• Three to six years management experience.
• Thorough knowledge of all restaurant equipment, policies and procedures.
• Completion of all internal training curriculums.

SKILLS & KNOWLEDGE:

• Excellent interpersonal and communication skills
• Basic understanding of computer skills (Excel, email)
• Demonstrated organizational/time-management and problem solving skills
• Excellent customer service skills
• Excellent work ethic and demonstrates integrity
• Proven ability to plan and delegate effectively
• Demonstrated ability to coach and train others
• Adaptable, flexible and accepts diversity
• Active team player
• Ability to calculate/analyze data
• Basic business, math and accounting skills

RESPONSIBILITIES:

• Responsible for providing leadership in the restaurant - recognizing and motivating Shift Leaders, Shift Managers and Team Members; coaching and training the team in order to achieve operational excellence.
• Ensure restaurant team maintains the highest possible level of customer service.
• Assist Area Coach with establishing business initiatives.
• Control profit and loss by ensuring management team follows cash control/security procedures, maintains inventory, manages labour, reviews financial reports and takes action when appropriate.
• Involve management team in developing and communicating an action plan to achieve productivity targets (inventory control, labour costs, etc.) for individual restaurant.
• Ensure maintenance of equipment, facility and grounds meets corporate standards.
• Ensure adherence to Occupational Health and Safety Act, local health and safety codes and company safety/ security policies and procedures.
• Lead the process of recruiting and selecting qualified, high energy team members while ensuring use of approved systems and tools.
• Oversee all performance management initiatives and issues.
• Conduct all restaurant management and team member performance appraisals.
• Administer corrective action or terminations when appropriate.
• Ensure complete and timely execution of corporate and local marketing programs and new products/promotion rollouts.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an RGM to successfully perform the essential functions of this position. While performing duties of this job, the RGM is regularly required to stoop, kneel, crouch, talk and hear. The RGM is required to stand; walk; sit; use hands to finger, handle for feel; and reach with hands and arms. The RGM is occasionally required to climb or balance and is frequently required to lift and/or move up to 50 pounds.

This role may include additional responsibilities/duties as may be assigned by restaurant management. These duties and responsibilities may be amended at the company's discretion from time to time.