Missed Handled Baggage Agent - Mississauga, Canada - Menzies Aviation

Description

Main accountabilities include:
 Act as Arrivals Agent for all guest inquiries (both in person and by telephone), and direct guests accordingly (oversize area, international connections, etc).
• Initiate delayed baggage investigation and damage baggage assessment, and establishment of delay/damage reports for mishandled guest baggage.
• Track arriving flight details and monitoring baggage carousels, recording particulars into daily log.
• Monitor inbound arrival times and ensure Flight Information Display System is accurate.
• Communicate with ground handlers regarding all departing/arriving baggage, arranging for baggage sweeps (pit, cart, and ramp). Will require safety shoes and high visibility vest.
• Ensure proper security measures are followed for in-bond baggage (International) and manage customs processing and storage.
• Proactively re-route baggage (late check-in).
• Receive and process airside expedite baggage.
• Coordinate baggage swaps and manage bulk outs during IROP flights.

• Rushing bags onto next flight
• Responsible to reply to all baggage inquires and emails the respective airlines send on a timely manner, and action accordingly.
• Investigate, update delayed baggage reports, and contacting guests with any updates on open delayed baggage reports.
• Manage lost item reports and found item inventory.
Qualifications and Experience:

• Minimum 6 months experience as a CSA considered an asset.

• Intermediate skills in Microsoft applications (Word, Excel, and Outlook) and Airport computer systems.

• Intermediate skills in SharePoint and world tracer along with FedEx and Tri express delivery services

• Demonstrated ability to provide exceptional guest service.

• Exceptional technical knowledge of Swoop, Flair and Menzies promises and guidelines is considered an asset.

• Proven ability to work with minimal supervision, problem solve, de-escalate situations, and take responsibility for accomplishing tasks within timeliness.

• Proven ability to adapt to procedural changes.