Operations Lead - Remote

Welcome to Audi RED, a new and exciting opportunity to change the way partners work together. Audi RED is an organization founded on a true partnership between BIMM Management Group, a leading Toronto based digital and technology agency, and Audi, the automotive brand shaping the ...

Job description

Welcome to Audi RED, a new and exciting opportunity to change the way partners work together. Audi RED is an organization founded on a true partnership between BIMM Management Group, a leading Toronto based digital and technology agency, and Audi, the automotive brand shaping the future of premium mobility. 

Audi RED aims to be the technology center of North America and eventually the globe for Audi's digital experience ecosystem. It will be the center of excellence, innovation, design, and delivery. Built upon the foundation of a longstanding partnership, and a commitment to collective growth and success, Audi RED will be the bridge between agency and product, delivering the utmost in customer experience and service design through technologically driven solutions. 
 
About the Role 

The Operations Lead is responsible for designing, implementing, and scaling operational processes that support dealership migration, onboarding, and ongoing digital operations. This role serves as a cross-functional leader, ensuring systems, data, documentation, and vendor coordination are aligned to deliver efficient, secure, and high-quality outcomes. The ideal candidate is highly organized, technically proficient, and comfortable working with executive stakeholders. 

Key Responsibilities 

• Build, configure, and maintain Jira projects, including workflows, issue types, automations, filters, dashboards, and reporting to support migration, onboarding, and post-launch support processes 
• Own and maintain the master dealership dataset, ensuring accuracy and consistency of dealership and regional attributes across multiple systems and platforms 
• Lead the creation and implementation of scalable operational processes to support successful dealership migration and ongoing digital operations 
• Develop and maintain program-wide documentation, including standard operating procedures (SOPs), process flows, playbooks, and support guides 
• Coordinate with digital advertising and technology vendors throughout the security assessment process, ensuring all requirements, approvals, and deliverables are completed on time 
• Partner with cross-functional teams (product, engineering, marketing, compliance, and support) to align operational execution with business objectives 
• Prepare executive-level materials, including PowerPoint presentations, organizational charts, program documentation, and cross-functional summaries 
• Monitor operational performance, identify process gaps, and recommend continuous improvement initiatives 
• Ensure operational readiness for new launches, enhancements, and program expansions 
• Help program leadership to identify, track, and proactively resolve cross-functional dependencies and operational risks that could impact migration timelines or launch readiness 
• Own ongoing operational internal communications, including management of Slack channels and stakeholder updates to ensure alignment, visibility, and timely issue resolution 
• Experience managing Salesforce applications and datasets 

Requirements 

• Bachelor's degree in Business, Operations, Information Systems, or a related field (or equivalent experience) 
• 5+ years of experience in operations, program management, or process management roles 
• Strong hands-on experience with Jira administration and reporting 
• Strong experience creating and updating dashboards and reports on Salesforce 
• Experience managing complex datasets and maintaining data integrity across systems 
• Proven ability to create clear, scalable documentation and operational frameworks 
• Experience working with external vendors, including security and compliance assessments 
• Strong executive communication skills, with experience preparing leadership-facing materials 
• Highly organized, detail-oriented, and able to manage multiple initiatives simultaneously 

Nice to have 

• Experience supporting dealership, automotive, or digital advertising operations 
• Familiarity with migration programs, onboarding workflows, or large-scale system rollouts 
• Knowledge of data governance, security review processes, or compliance frameworks 

What's in it for you?  

• Work Life Balance: Paid vacation and additional shutdowns around holidays to allow us to reset and recharge so we come back better for our customers. 
• Benefits: We offer premium full health benefits so you get the coverage you need, as well as a work from home set up allowance to get you comfy.  
• Culture:  We're passionate about working collaboratively, bonding through team events, and most importantly having fun. 
• We're remote first, but love connecting and collaborating in-office. If you are an in-office creature, enjoy our beautiful shared office space in the heart of Downtown Toronto.

Audi RED is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.