Product Coordinator, Pricing - Vancouver, Canada - Rocky Mountaineer

Rocky Mountaineer

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Purpose

Key Areas of Accountability

Product and Services Data Accuracy

Maintains current and complete product knowledge and has ability to hold discourse on current and upcoming RM package products, as outlined in the 13 year product strategy
Ensure systems and documents always reflect accurate product and supplier information
Enter and maintain product and supplier information across systems and documents
Regularly follow up with suppliers to ensure information is accurate
Collaborate with team members in Revenue Maximization, Operations Planning, Marketing and Sales, to ensure balance in written product information (clarity, conciseness, consistency, tone of voice)
Maintain an uptodate inventory of all sales and marketing materials containing product information, and is active in the the creation of the Product and Pricing Catalogues
Maintain reservations and sales support collateral and ensure messaging and package/product details are consistent and up to date
Liaise with sales, operations, and reservations teams to identify gaps in support materials and develop solutions
Analyze feedback from customers, suppliers and internal teams and suggest improvements to our guest facing documents
Analyze guest feedback for opportunities to improve existing product and collateral
Support Product Build in preparing systems and materials to support new product launch, product improvements and training
Review internal feedback and resolve issues in a timely manner and/or coordinate with Operations Planning team members to resolution
Overall high level of individual responsibility is required, ability to work independently.
Necessitates a willingness to embrace challenge and change, and to work in a highly entrepreneurial way with the guidance of leadership.
Assess and implements ways of improving product offerings for internal customers and external guests

Product Pricing and Costing

Assist in the preparation of seasonal package pricings and distribution of taxes for Product, IT, & Marketing
Supports the Product Build coordinators with the entry and maintenance of accurate cost and sell rates in internal systems; with scheduled bimonthly reviews
Reviews all contract details in coordination with the Procurement team, ensuring products and services are updated following internal policies and procedures.
Coordinate with the Partnership Marketing team to support the production of sales support tools (tariff etc.)

Inventory Management

Continuously review inventory levels of rail, hotel and land experience services to ensure availability for package sales.
Effectively communicates inventory changes in allotment variations.
Propose and implement solutions to improve demand growth.
Liaise with team members in Reservations, Marketing and Revenue Maximization to inform growth trends and highlight potential opportunities.
Accurately enters hotel and land experience block allotments as confirmed by suppliers' preseason, supporting initial system product load
Monitors inventory allotments during season to validate ability to sell packages, making adjustments as necessary based on demand.
Address demandrelated issues in a timely and effective manner.

Reservations System Application INVENTORY:

Participate as a department Power User
Work closely with our IT team conducting testing of new features, system upgrades, version development and provide feedback
Understand operational requirements of Product Build processes and works with the team to suggest development items which may reduce and /or simplify processes, resources, and workload

Administration

Maintain and forward uptodate information of department's suppliers and policies to key internal stakeholders such as Vacation Consultants, Product Management, GEC etc.
Develop & maintain good supplier relationships, as required
Mindset of continuous improvement for department processes and procedures, while maintaining consideration of the needs of other departments
Perform other duties assigned by the leadership team within Revenue Maximization Create and participate in maintaining an uptodate detailed training manual for inventory control processes
Support Product team as latest information and rates are loaded into Kaptio
Assist Product team with special projects, as required
Immediate departmental assistance with time sensitive and priority projects in Revenue Maximization

Qualifications

Education / Certifications / Knowledge

Minimum 2 years postsecondary education preferably in Statistics, Business Management or Travel/Tourism
Experience in process review and implementation
Experience and knowledge of travel reservations systems
Extensive experience with yield management / managing inventory and producing detailed analysis / reports

Skills & Abilities