Customer Service Representative - Pickering, Canada - Autolux Ltd Rapid City Transport

Autolux Ltd Rapid City Transport

Verified Company

Pickering, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position

:

***Outsourcing - Customer Service Representative

Type

:

Full Time - Permanent: 12:00 to 9:00pm Monday-Friday
- _some flexibility on start/end time depending on _

Location

:

970 Brock Rd, Pickering - in office training, hybrid opportunity once trained

Why work at RCT?
-
Onboard training will take place in-person in office. We offer a flexible working from office and home opportunity once training is completed.

:

Crosstraining opportunity with Dispatch department.
Entry level starting around $16.00/hour$17.00/hour. Thereafter, part of the Performance Management Program.
Opportunity to support the vulnerable sector and make a difference in someone's life
Work in an inclusive culture, with a supportive and diverse team and have access to management who really care
Participate in recognition programs, service awards, office events and other celebrations

Position Responsibilities

:

Receive and dispatch orders in a timely manner
Prioritize messages and calls according to urgency and importance
Maintain a comprehensive record of communication
Enter data in computer software and maintain logs and records as requested
Address problems and requests by transmitting information or providing solutions
Monitor the route and status of drivers/vehicles to coordinate and prioritize their schedule
Provide drivers information regarding orders, traffic obstacles and other requirements
Outsourcing of services in the most effective manner to meet daily requirements
Communicate with drivers to remind of proper vehicle conditions and defensive driving
Initiate action to improve performance
Coordinate with internal departments as required

Position Qualifications

:

High school diploma or equivalent (GED)
Minimum of 13 years dispatching experience considered an asset
Excellent verbal and written communication skills
Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
High ability to pleasantly and professionally converse with individuals on the phone, transfer information accurately into company software and maintain high accuracy.
Flexible to work 42.5 hours a week between the hours of 12:00pm to 9:00pm Monday-Friday.
AutoLux Ltd. o/a Rapid City Transportation_ has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering doortodoor concierge style transportation for individuals requiring special care before, during and after their transfers.

We are looking for great people to join our amazing team of over 300 employees and add to our exciting environment, based out of Pickering, Ontario.

If this sounds like you, we welcome you to apply- AutoLux Ltd. o/a Rapid City Transportation is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA._