Dispatch (Afternoon Shift) - Oakville, Canada - ASL Distribution
Description
Job Description: City/Highway Dispatcher, Afternoons
We are seeking a skilled and experienced Cross Border Dispatcher to join our team. As a City/Highway Dispatcher, you will be responsible for overseeing the operations of a fleet of vehicles, ensuring timely delivery of goods or services.
Responsibilities:
• Dispatch Operations: Coordinate and manage the daily activities of drives and ensure efficient deployment of vehicles and personnel.
• Route Planning: Plan and optimize delivery routes based on factors such as distance, traffic conditions, and delivery schedules to minimize fuel consumption and maximize efficiency, on-time pick-ups, and deliveries.
• Scheduling: Create and maintain schedules for drivers and vehicles, considering delivery deadlines, driver availability, vacation planning, slip seating drivers, and customer requirements.
• Communication: Maintain open communication channels with drivers, dispatchers, and other stakeholders to provide updates on delivery status, address any issues or delays, and ensure smooth coordination of operations.
• Customer Service: Respond to customer inquiries, resolve complaints, and ensure high levels of customer satisfaction by ensuring on-time deliveries, inquiries, claims, and efficient service.
• Safety Compliance: Ensure that fleet operations comply with safety regulations and company policies, including vehicle maintenance, driver safety training, and adherence to transportation laws.
• Performance Monitoring: Monitor key performance metrics such as on-time delivery rates, vehicle utilization, fuel consumption, and maintenance costs to identify areas for improvement and optimize fleet efficiency.
• Resource Management: Manage fleet resources such as vehicles, equipment, and personnel to optimize utilization, minimize downtime, and reduce costs.
• Problem Solving: Troubleshoot problems that arise during fleet operations, such as vehicle breakdowns, traffic delays, or scheduling conflicts, and implement solutions to minimize disruptions.
• Documentation: Work hand in hand with the Dispatch Manager, S&C Manager, and Operations Supervisor to maintain accurate records of fleet operations, including vehicle maintenance logs, driver logs, and delivery schedules, for reporting and auditing purposes.
• Perform a weekly analysis of the Days Outstanding Receivables (DOR) to ensure timely payments and financial tracking.
• Monitor and manage demurrage charges for trailers from customers such as Amazon, Gateway, and Walmart.
• Daily tracking and completion of driver trips, ensuring timely progression and closure in FLX, Revenova once implemented.
• Prepare driver envelopes containing necessary documents and information for the next day's trips.
• Monitor and progress after-hours shipments, keeping customers informed of any relevant updates.
• Scan Proof of Deliveries (PODs) at the end of each day to maintain accurate and up-to-date records.
• Use the GTA planner to organize and plan truck routes for the upcoming day.
• Plan and dispatch drivers day-to-day from the morning dispatcher location, optimizing routes for efficiency.
• Utilize the FLX system to mastermind order ratings, ensuring accurate and efficient order processing.
Qualifications:
• MUST - Minimum 2 years of City and U.S. cross-border dispatch experience.
• MUST - Asset-based Fleet dispatching experience, minimum 50 trucks and 150 trailers.
• Must be flexible, with a cell phone and laptop to be provided, and be able to take calls after hours.
• Excellent communication and interpersonal abilities.
• Exceptional organizational and problem-solving skills.
• Proficiency in computer systems and dispatch software.
• Knowledge of transportation regulations and safety standards.
• Ability to work effectively under pressure and in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.
If you are a results-oriented professional with a passion for logistics and customer service, we invite you to apply for the City/Highway afternoon Dispatcher position. Join our team and play a key role in ensuring the smooth and efficient operation of our dispatch department.