Community Coordinator - Vancouver, British Columbia

destinationone is proud to exclusively partner with · Helicopters Without Borders (HWB) · , a mission driven nonprofit organization redefining how health and wellness services are delivered to remote and underserved communities across British Columbia. · About Helicopters Without ...

Job description

destinationone is proud to exclusively partner with
Helicopters Without Borders (HWB)
, a mission driven nonprofit organization redefining how health and wellness services are delivered to remote and underserved communities across British Columbia.

About Helicopters Without Borders

Helicopters Without Borders' mission is to increase access to essential health and wellness services for the most marginalized and isolated communities in BC through
carbon neutral aviation
. By delivering care directly to communities with limited or no road access, HWB removes geographic barriers to healthcare and creates lasting, trust based relationships with the communities it serves.

What makes HWB truly unique is its operating model. It is the only organization in Canada focused exclusively on delivering healthcare directly to community doorsteps using aviation as the delivery modality. HWB operates with an entrepreneurial, empathetic, and highly autonomous culture where trust, accountability, and cultural humility are central to everything they do.

About the Role

The
Community Coordinator
is a newly created, high impact role that will serve as the
primary in community point of contact
during HWB flight programs. This role plays a critical part in ensuring clinics run smoothly, communities feel supported, and healthcare providers can focus on patient care.

The Community Coordinator will spend significant time in the field and will also contribute to planning, systems building, and logistics between flight weeks. This role is ideal for someone who thrives in dynamic environments, enjoys frontline community engagement, and is comfortable making decisions independently in complex situations.

Salary:
$60,000-$70,000/Per annum

Key Responsibilities

Pre Flight and Planning

• Support trip planning and logistics, including accommodations and community notifications
• Develop and maintain Standard Operating Procedures (SOPs) and Policies
• Manage patient sign up processes and awareness materials
• Coordinate program communications, including SMS or social media notifications
• Support food security and community initiatives tied to clinic delivery

During Flight Weeks

• Act as the in community representative of HWB
• Manage patient flow, sign up sheets, and waiting lists
• Serve as the main point of contact for communities, healthcare workers, and HWB team members
• De escalate challenging or emotional situations with empathy and professionalism
• Gather informal community feedback and service requests
• Support health promotion and education initiatives
• Collect surveys and assist with community engagement activities

Post Flight

• Participate in community debriefs
• Provide structured feedback and reporting to the operations team

Ongoing

• Build strong, trust based relationships with community partners
• Help design and document systems and processes for this new role
• Act as an internal cultural safety champion

Requirements

• Strong organizational and multitasking skills
• Exceptional communication and listening abilities
• High emotional intelligence and cultural humility
• Ability to work calmly and independently in high pressure environments
• Confidence and assertiveness balanced with empathy
• Proficiency with Google Workspace, Microsoft Teams, and project management tools such as Asana
• Valid driver's license and access to a vehicle

Work Environment and Expectations

• Approximately
  20 weeks per year of travel
  , Monday to Friday, with weekend returns
• Standard hours are 8 am to 5 pm with flexibility required during flight weeks
• Ability to work in locations with limited or no cell service or WiFi
• Reporting to the Program Manager
• Physically able to help load and unload the aircraft
• Comfortable with flying by helicopter to some of the most gorgeous and remote areas in Western Canada

Who Will Thrive in This Role

• Highly organized self starters
• Individuals comfortable operating with autonomy and limited structure
• Candidates with experience in community engagement, healthcare outreach, or frontline nonprofit work
• Candidates with lived experience or familiarity working with Indigenous or remote communities are strongly encouraged to apply

About destinationone Consulting

destinationone Consulting is a North America based strategic recruitment, executive search, and HR advisory firm serving purpose led organizations across high impact industries. Our sector expertise spans CleanTech, Education and EdTech, Health and Med Tech, Healthcare and Wellness, Government (Municipal, State, and Federal), Non Profit, Sustainability and other public sector domains.

How to Apply

If this opportunity aligns with your skills and career goals, please apply with an updated resume in MS Word format.

While we may not be able to contact everyone, we will connect with candidates whose profiles match the requirements of the role.

Rest assured, your profile will remain in our network, and we will reach out when a suitable opportunity arises.

To learn more about us and stay updated on opportunities, follow destinationone Consulting on LinkedIn.

Thank you for considering destinationone Consulting. We are excited to support you in your career journey.

Support the Mission

Helicopters Without Borders exists because access to health and wellness should not depend on geography. Every flight, every clinic, and every community visit helps bring care, dignity, and connection to people living in some of the most remote and underserved regions of British Columbia.

If this mission resonates with you and you would like to support the important work being done by Helicopters Without Borders beyond applying for this role, you are invited to contribute.

Your support helps HWB continue delivering care to communities where roads do not reach. DONATE NOW