Content Specialist - Abbotsford, Canada - SiteDocs

SiteDocs

Verified Company

Abbotsford, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are:

SiteDocs is a fast-growing software development company that started in 2012 and is based out of Abbotsford, British Columbia, Canada.

We are the leading provider of paperless safety management and we pride ourselves in creating innovative products that meet a high standard of excellence.

With SiteDocs you can expect to have personable service from our entire Customer Success Team.

Our team is dedicated to making sure our customer's digital safety needs are met, and while meeting their needs we aim to provide efficient, kind, and generous service.

To this end, we are looking to expand our Customer Success team for the role of Content Specialist.

A Content Specialist provides our customers with exceptional content in their SiteDocs accounts, driving adoption by helping customers realize value and achieve outcomes using our solutions.

Who You Are:

You are a passionate Content Specialist who will collaborate with all members of the Customer Success Team, ensuring the long-term success of our customers.

You will liaise between customers and internal teams to ensure the timely and successful delivery of our solutions according to customer needs and company goals.

Furthermore:

You are detailoriented and can followthrough with processes and steps to completion.
You care about people their feelings, motivators, and unique situations and you creatively seek to find ways to go "above and beyond" the bare minimum, in order to make their lives easier and bring delight.
You work with speed and accuracy.
You are enthusiastic and optimistic and you know how to turn lemons into lemonade
You work effectively both within a team and independently.
You are a great onthespot problemsolver and are humble enough to admit when you don't know the answer, but will find out.
You are comfortable using technology.

Key Responsibilities:

Receives, manages, and executes on form building requests.
Creates other content requests made by Success Team (e.g. uploads, transfers, etc.).
Provides timely and accurate delivery of content according to customer needs, on the due date requested by the Success Team.
Tracks activities and conversations with precision and efficiency in CRM.
Provides assistance and support to other members of the Customer Success Team, when needed.
Executes on special projects given by the Customer Support Manager or Chief Customer Officer.
Contributes to a culture of team building and continuous improvement.

Qualifications:

An aptitude for problemsolving.
Proficiency in using (or the ability to quickly learn) software programs.
BA/BS degree (or equivalent) is not required, but is a plus.

Benefits Of Working With Us:

Competitive salary
Great health and benefits package
Fun team atmosphere (we're a pretty great group of people to work with)
Room to grow; there is a career path at SiteDocs

Application Process

Compared to simply reading your Cover Letter or doing a screening call, a Video Intro gives us a fantastic sense of who you are and what makes you tick
Most of the roles at our company require video calls with customers and coworkers alike. Though this is not necessarily the case with the Content Specialist role, we want to know you're comfortable and confident on a video call right from the getgo

What you can include in your Introduction Video:

A brief introduction of yourself
What are you passionate about or interested in?
Why are you interested in the Content Specialist position at SiteDocs?
Why you? Tell us why you think you'd be the perfect person for the Content Specialist role
Careerwise, where do you see yourself five years from now?

Important:
Please make sure this video is no more than 5 minutes long. Thank you

3 Steps to Getting Us Your Video

Record a video using your phone or computer
Upload to your favourite filesharing service (eg. Dropbox, One Drive, WeTransfer)
Post the URL link to your video in the short answer box below, making sure that it is shareable/public so we can watch it
Once your Application is filled out, select the 'Submit Application' button