Customer Service Assistant - Kitchener, Canada - Mperiall Professional Services LTD
Description
Work Term:
Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
Work setting:
- Remote location
- Rural area
- Various locations
- Willing to relocate
- Public sector
- Industrial association
- Community service organization
Tasks:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Issue receipts and other forms
- Perform general office duties
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Gather, research and prepare communications material
- Explain procedures, risks and benefits to clients
- Assist in the preparation of brochures, reports, newsletters and other material
Computer and technology knowledge:
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
Area of specialization:
- Industrial
Sales experience:
- Call centre
Transportation/travel information:
- Own transportation
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Tight deadlines
- Work under pressure
Own tools/equipment:
- Cellular phone
Personal suitability:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Initiative
- Dependability
- Ability to multitask
- Quick learner
Screening questions:
- Are you available for shift or oncall work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
Health benefits:
- Dental plan
- Health care plan
More jobs from Mperiall Professional Services LTD
-
Shipper-receiver
Cambridge, Canada - 4 days ago
-
Bookkeeper
Belle River, Canada - 1 week ago
-
line cook
Windsor, Canada - 1 week ago
-
tool and die maker
Windsor, Canada - 1 week ago
-
computer numerical control
Windsor, Canada - 6 days ago
-
computer numerical control
Windsor, Canada - 1 week ago