Customer Service Representative/inside Sales - Calgary, Canada - Daikin Comfort Technologies

Daikin Comfort Technologies

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

Customer Service Representative/Inside Sales Representative - HVAC**
The Opportunity
Daikin Comfort Technologies Distribution, Inc.

is seeking a professional, skilled individual for our HVAC CSR/Inside Sales Representative position for our branch operations group, located at our (Calgary, AB ) branch.

Why work with us?

> Benefits are effective on day one for all full-time direct hires

> Training programs are available to help guide team members and develop new skills

> Growth Opportunities - there is immense opportunities to grow your career

> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Responsibilities:

May include:

Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer and Customer communication of new product launches, services, supplies, prices and new products sales and or discounts
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates ensure accuracy of information being entered to guarantee correct item(s) are ordered. Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
Recommend alternate products based on cost, availability or specifications as needed
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution and vendors regarding shipments
Provide accurate information regarding availability of instock items. Conduct cycle counts as required. Replenish the show room stock as needed
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments
Periodically reach out to customers to determine satisfaction with the organization, products and services
Maintain records and prepare reports on sales activities
Expand knowledge of HVAC products and keep current with latest trends and competitors
Understand and follow work instructions, operating procedures and company policies.
May travel to customer location to followup, make presentations or perform demonstrations.
Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.
Participate in additional projects to support ongoing business needs.

Qualifications:

Knowledge & Skills:

Knowledge of HVAC equipment / products is preferred
Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
Professionalism patience, poise and tact and ability to deal with high volume customer traffic
Effective verbal and written communication skills and listening skills must be able to explain fairly technical parts information clearly and effectively and timely communicate with customers and accurately process orders
Effective organizational skills and time management skills including ability to prioritize and multitask
High level of attention to detail and accuracy
Ability to establish positive working relationships with internal and external customers and employees
Ability to use good judgement and strong work ethics and integrity on the job
Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner
Ability to understand and follow procedures, work instructions and company policies

Experience:

Level 1:_

years of progressive sales and customer service experience

HVAC experience a plus

Education:

High School diploma or GED equivalent, some college preferred
HVAC training/certification is a plus

Physical Requirements/Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations
Potential travel on occasion (10 %) to customer sites for product demonstrations and conduct presentations

Qualified Applicants must be legally authorized for employment in the United States.

Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other character