File Management Supervisor - Mississauga, Canada - CanCap Management Inc.

CanCap Management Inc.

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Cancap Management Inc.

("Cancap") is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios.

We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries.

Cancap works with Automobile Dealer Partners to help clients finance the purchase of new and used vehicles.

When it comes to our customers, partners, and each other, we are always motivated by doing the "right thing".

We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

What your day and week could look like

Reporting to the Senior Manager, ACC Reservices:

Inspires and motivates team and individuals to achieve service excellence.
Takes ownership of and resolves escalated customer & account issues.
Oversees a team of operations agents that provide account closure administrative duties, secondary review on files, and process postclosure activities related to file outcomes
Works closely with other Supervisors in the Recovery department to provide insights on vendor costs, QA and file review feedback, and other process improvements as needed.
Provides coaching and feedback to teammembers.
Delegates team workload across multiple clients.
Trains and develops new hires.
Renders problemsolving decisions within delegated authority and recommends solutions to leadership on policy and process topics.
Maintains and promotes 'Raving Fan' customer service to our clients and their customers both in their own daily tasks and within the team, including troubleshooting and addressing escalated and/or complex customer inquiries including complaints and other issues related to asset recovery.
Collaborates with Corporate Quality Assurance to review adherence to processes and SLAs.
Evaluates and assists team members in their professional development, implements corrective action where opportunities exist.
Liaises with internal and external business partners to bridge crossfunctional opportunities.
Hosts regular teammeetings to share updates, answer questions, promote energy & engagement.'

What you can expect from us
Our Employee Experience is aimed at supporting and inspiring our talented team through:

A passionate team dedicated to the support and empowerment of others
An environment where creative, innovative thinking is encouraged
A comprehensive total compensation package that includes health and dental benefits for you and your family
Time off to reenergize with a generous vacation entitlement of 15 days/year and personal days

What you bring:

Five (5) years' experience in moveable asset recovery, insolvency management, and/or remarketing.
Indepth knowledge of provincial regulatory requirements, PPSA rules, Redemption rules, and Bankruptcy and Insolvency Act
Team Leadership experience within a contact centre environment
Exceptional attention to detail with an ability to quickly identify mistakes or anomalies and provide guidance on how to rectify
Satisfaction in achieving a high degree of accuracy within a fastpaced environment.
Ability to juggle competing priorities with a sense of urgency, deal with interruptions, and appropriately prioritize work according to SLAs and results
Motivation and drive towards continuous learning and growth within your role and the company
Dependability and selfmotivation
Proficiency with lending software and Microsoft tools
Intermediate to advanced user experience with Excel
Upbeat and resultsoriented team contributions
Highlydeveloped problem solving and negotiating skills, and commonsense decision making
Analysis and logic with the ability to weigh risks
Creative thinking "outside the box" to solve problems
Outstanding ability to build rapport over the telephone
Commitment to providing 'Raving Fan' customer service
Experience in Auto Financing is an asset
Bilingual (English/French) is an asset.

Additional Information

To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.

Next Steps

Diversity and Inclusion
Cancap is an equal opportunity employer and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.