Director, Genesys - Toronto

Only for registered members Toronto, Canada

1 week ago

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Job summary

We are seeking a dynamic Practice Leader to build, scale, and lead our CCaaS practice with deep expertise in Genesys Cloud CX.

This director-level role will drive the growth of our Genesys consulting and implementation services. The Practice Leader will be responsible for overall practice P&L, solution implementation and delivery, talent development, and strategic partnerships with Genesys.


Responsibilities

  • Build scalable delivery frameworks/methodologies/accelerators for Genesys Cloud CX implementations.
  • Partner with business development/marketing teams to create compelling go-to-market strategies/thought leadership content.
  • Serve as trusted advisor to C-suite executives on complex strategic engagements.

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