Director, Genesys - Toronto

We are seeking a dynamic Practice Leader to build , scale , lead our CCaaS practice with deep expertise in Genesys Cloud CX . This director-level role will drive the growth of our Genesys consulting and implementation services , establishing thought leadership in contact center t ...

Business Analyst - Senior - Contact Centre as a Service Experience (Genesys) · Shortlist Date: , 12:00 p.m. · Must Haves: · 5+ years experience Expert knowledge of Contact Centre operations, reporting and analytics, and related technologies, with experience using Genesys Cloud CX ...

A career within Salesforce Consulting services will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, · enable sustainable change, · and drive results. · Support sales & account growth: Shape proposals, demo ...

We're looking to fill an opening for a Customer Service Experience QA Manager , to join our Customer Service Experience Quality team. · At least 3 years of experience working in a similar role in a world-class customer service environment, experience in Financial Service is a plu ...

We're looking to fill an opening for a Customer Service Experience QA Manager to join our Customer Service Experience Quality team. · Analyze and report on key performance indicators (KPIs) such as CSAT and QA Scores making recommendations for improvement · Develop implement qual ...

· Aviso: · At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who ex ...

Aviso: · At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemp ...

Business Analyst - Senior - Contact Centre as a Service Experience (Genesys) · Shortlist Date: , 12:00 p.m. · Must Haves: · 5+ years experience Expert knowledge of Contact Centre operations, reporting and analytics, and related technologies, with experience using Genesys Cloud ...

WE'RE HIRING · Job Title: RQ Senior Business Analyst · 12 month contract · Duration: · Working Status: Hybrid - Up to 2 days onsite (subject to HM's discretion) · Location: 20 Dundas Street West, Toronto · Must Haves: Manager Notes · 5+ years experience Expert knowledge of Conta ...

A career within Salesforce Consulting services will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. · Support sales & account growth: Shape proposals, demos, a ...

This career within Salesforce Consulting services will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences , enable sustainable change , drive results . · ...

Russell Tobin & Associates is hiring on behalf of one of its esteemed clients. · Job ID: · Job Title: Business Analyst (Contact Centre) · Location: Toronto, ON, Canada (Hybrid) · Duration: 12 Months (with Possible extension) · Client: Public Sector · Pay Rate: $70/hr - $80hr (C ...

We're innovating health and wellness in Canada. · ...

We are looking for Product Development Expert – Construction Property – North America, based in New York, Chicago, Alpharetta, Houston or Toronto. · We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, · Let's c ...

+About League: Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers providers ...

We prioritize your well-being with complete medical, dental, and vision coverage · Take the time you need to recharge and maintain a healthy work-life balance · Prioritize your mental and physical health with dedicated wellness days throughout the year ...

+About League · Founded in 2014, League is a leading healthcare consumer experience (CX) platform powered by artificial intelligence (AI), reaching more than 63 million people around the world. · Design develop and maintain Genesis League's design system and Masonry League's serv ...

Primary Function: The Business Analyst will manage the transition of the Contact Centre solution from the legacy platform to the new CCaaS solution and to serve as the subject matter expert for Contact Centre processes and functionality. · They will also develop requirements for ...

We're innovating health and wellness in Canada. Join our team at Shoppers Drug Mart to champion collaboration, kindness and inclusivity. · ...

We are seeking a detail-oriented and proactive Regulatory Affairs (RA) Specialist to join our team.This role will report directly to the Director of Regulatory Affairs, and involves ensuring compliance with all relevant regulations and standards. · ...