senior guest experience operations manager - Municipality of Jasper - beBeeOperationsManagement

Job title: Guest Service Supervisor Jasper Skytram

Description

Job Opportunity

Detailed Job Description:

This position is focused on overseeing operations and leading a team in delivering an exceptional guest experience.

• The candidate will supervise the daily operations of the guest services team, including allocation of stations, cash tills, and task assignments.



• They must lead and guide the Guest Service team by assigning duties, scheduling breaks, ensuring high levels of performance and guest satisfaction.

Responsibilities:

Key responsibilities include supervising staff during busy periods to ensure smooth service delivery. This involves handling complex inquiries and complaints from guests through various channels (email, phone calls). The ideal candidate should maintain professionalism at all times while interacting with guests across all touchpoints. Additional tasks involve preparing deposits for financial transactions that need approval from management teams as well as reviewing potential solutions during stressful situations efficiently.