Store Manager - Hanover, Canada - Tokyo Smoke Port Elgin

Description

We aim to create a culture of warmth to empower conscious, confident cannabis shopping & consumption without stigma, intimidation or pressure.

The primary role of the Store Manager is to operate an efficient business that provides an outstanding guest experience with a knowledgeable professional team.

The Store Manager achieves this by controlling costs, contributing to business plans in a way that will improve sales, profitability and in-store execution and fostering a team of well-informed compassionate educators.

• Ensure all store product is displayed and priced with full up to date information.
• Maintain an efficient standardized back of house layout to maximize filling efficiency, ease of restocking, ease of inventory counting and control of shrink.
• Ensure the interior and exterior of the store are tidy and welcoming each day.
• Oversee all aspects of the store inventory file in the POS system; manage damages and inventory adjustments.
• Ensure POS transactions and end of day cash reconciliation is accurate and followup on any discrepancies.
• Maintain and control the product card library; order new or replacement cards as needed.
• Manage the store schedule to ensure best possible floor coverage, while also minimizing labour expense.
• Review and approve staff schedules (clock in/clock out, breaks etc) weekly if not daily.
• Be a brand ambassador; representing the brand when required for media or community events.

• Fully understand your responsibilities as a certified Store Manager with regards to AGCO Requirements.
• Ensure store security systems are operational and utilized when necessary to investigate security or shrink concerns.
• Followup and report on any suspicious incidents of guest or team member behavior.
• Carry out any required store audits to maintain accuracy and compliance to company standards.
• Take responsibility as required by law for store Health and Safety programs, following legislated programs and reporting requirements

• Ensure staff receive daily, weekly and adhoc communication on new products, sales and developments within the fast growing industry.
• Train staff to engage with all levels of guests, inexperienced to connoisseurs.
• Maintain adequate staffing levels to maximize business; identify ongoing recruitment needs and conduct recruitment with the assistance of HR.
• Onboard new employees ensuring they are adequately trained to carry out their job roles prior to their first solo shift.
• Identify strong performers and ensure development plans are in place, with appropriate and approved increases in responsibilities.
• Provide coaching and progressive corrective actions to staff that are underperforming with guidance from HR.
• Train and update all staff members on H&S requirements.
• Any other reasonable duties as required by store ownership.

• Minimum of 6 years work experience in the retail or related service industry.
• Minimum of 3 years work experience in a supervisory/management role.
• High School diploma and or postsecondary education in Business Accounting courses or equivalent will be considered an asset.
• Proven ability to lead a team of 10+ team members.

• Prior work experience in a regulated environment is a definite asset.
• Knowledge of and experience working with Cannabis industry would be considered an asset.
• Desire and ability to develop a positive indepth understanding of cannabis.
• Confident analyzing sales reports, identifying business trends, and responding accordingly for the business.
• Strong floor leadership and coaching skills to develop and motivate a sales team.
• Must be enthusiastic, friendly, optimistic, outgoing, and a team player.
• Interested in developing employees and fostering a learning environment.
• Proficiency in Microsoft Office Suite (Word, Excel).
• Ability to analyze data to make decisions.
• Must have excellent attendance and professionalism.
• Detail oriented and able to handle cash, and operate a POS register.
• Strong organizational, communication, time management and problemsolving skills.

• Must be able to successfully pass a criminal background check.
• Available to work rotating shifts including: days, evenings, weekdays, weekends, some holidays.
• Valid CannSell certification or ability to obtain certification.

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

• Retail management: 1 year (preferred)
• Customer service: 3 years (preferred)