Collections Officer - Toronto, Canada - City of Toronto

City of Toronto
City of Toronto
Verified Company
Toronto, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

Job ID: 44118


Job Category:
Finance, Accounting & Purchasing


Division & Section:
Toronto Court Services, TO Court Svcs Finance & Administration


Work Location:30 Adelaide Street East, Toronto


Job Type & Duration:
Full Time, Permanent Vacancies


Hourly Rate and Wage Grade:
$ $38.53 hourly


Shift Information:
Monday to Friday, 35 Hours per Week


Affiliation:
L79 Full-time


Number of Positions Open: 2


Posting Period: 20-Feb-2024 to 05-Mar-2024


Major Responsibilities:


  • Makes collection contact with defendants before accounts become delinquent and ensure defendant/customers information in Court Services database is kept current.
  • Performs varied functions related to recovery of outstanding defaulted amounts.
  • Makes outbound calls and collection contacts with customers to keep customers within the City's payment terms.
  • Follows up on all accounts, in order to communicate payment terms and expectations to defendants.
  • Discusses and establishes effective payment arrangements and follow through on promises to pay.
  • Provides information in response to enquiries/complaints made by clients as a result of Collection Activity.
  • Achieves, maintains and or exceeds collection forecasts to minimize bad debt.
  • Maintains database on all outstanding customer issues with respect to debtor profile, civil enforcement, tax roll and other collection activities.
  • Handles and resolves difficult account management situations in a professional manner, utilizing knowledge of relevant legislation, policies and procedures, e.g. Provincial Offences Act, Collection Agencies Act, Collection and Debt Settlement Services Act and City policies and procedures.
  • Liaises with the internal Legal Team and make recommendations on enforcements, garnishee of wages, seizure of assets etc.
  • Utilizes customer service skills to effectively respond to all inquiries.
  • Generates collection letters if necessary and ensures account settlement or resolution.
  • Works with Support Assistant A on all severely delinquent accounts in preparation for Legal or Third Party intervention.
  • Maintains database on delinquent accounts and make recommendations to Support Assistant A on appropriate enforcement action.

Key Qualifications:


  • Considerable experience in collections, database management, investigation and account settlement.
  • Considerable experience working on and communicating payment terms and generating collection letters.
  • Considerable experience with Microsoft Office, (Word, Excel, Access, Power Point).
  • Considerable customer service experience dealing with the public, by phone and mail.
  • Considerable experience working in a high volume call/contact centre environment.

You must also have:


  • Excellent communication and interpersonal skills with the ability to correspond and interact with staff in other Court locations, Collection Agencies, Councillors, and representatives from external agencies and organizations in a clear, efficient, diplomatic, discrete and professional manner.
  • Good organizational skills, and the ability to work in a high pressure, multitask, high volume team oriented environment with mínimal supervision.
  • A legal background and familiarity with the Provincial Offences Act, Collection Agencies Act and City policies and procedures to maximize collections.
  • Ability to set up and accurately maintain manual and computerized filing systems.
  • Acquired investigative and or tracing techniques coupled with conflict resolution skills.
  • Familiarity with government legislation in the area of occupational health and safety.
  • Ability to work flexible and/or varied work hours.
  • Ability to work in another Court location at a later date as work requirements are assessed.
  • Knowledge on filing of Certificate of Defaults at Superior Court and Small Claims Court an asset.
  • Bilingual and/or multilingual language skills an asset

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

Equity, Diversity and Inclusion


The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

Learn more about the City's commitment to employment equity.

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