Job ID #31674: Ontario Works Worker I - Hamilton, Ontario

Only for registered members Hamilton, Ontario, Canada

2 weeks ago

Default job background
Contribute to sensational service courageous change steadfast integrity collective ownership empowered employees help achieve vision being best place raise child age successfully assist customers programs services maintain caseload participants address walk-in emergency applications provide front desk assistance complex inquiries cheque issuance emergency crisis assistance facilitate coordinate application schedule issues client referrals respond inquiries staff participants public community agencies more complex nature provide recommendations resolution participate case conferences case managers case aides ongoing cases new applications customer service program delivery concerns decision making skills expert knowledge legislation business processes policies reviews escalated inquiries informed recommendations management next steps actions engages empowers individuals collegial participant perspective participates recommends changes policies procedures business processes impact Ontario Works Special Supports Program standards service delivery customer service develops maintains relationships community agencies organizations attends meetings ensure cross-training effectiveness service delivery customer sevice utilizes extensive knowledge resources advocate applicants troubleshoots subject matter expert BAM SAMs software etc supports staff development merge files file deactivations vendor payments ensures accurate timely reporting documentation required information conducts interviews establish initial emergency ongoing eligibility develops documents maintains appropriate confidential records available technology file verifies financial assistance payments approved budgets identifies payments issued suspended cancelled replaces lost stolen cheques completes related documents maintains detailed knowledge legislation current changes compliance OW ODSP legislation policy procedures including Special Supports Low Income Program counsels refers applicants participants internal programs community agencies recommends case plan ensures seamless office coverage support leadership team off-site meetings manages emergencies addresses inquiries operational continuity responds emergency issues major fires chemical spills disaster related events staffing shelters obtaining food supplies assisting transportation disabled persons provides coverage staff vacation training communicates identified problems trends issues Ontario Works Special Supports Low Income Program leadership team assessment next steps reviews new staffs case review sheets thoroughly accurately provides constructive feedback support needed identifies areas improvement supervisors aware deficiencies delivers presentations promote Ontario Works Special Supports program services addresses safety concerns manages situations mental health-related issues concurrent disorders inappropriate behaviors safe environment City offices responds effectively incidents involving individuals trespass collaborates relevant stakeholders implement appropriate interventions support measures assists preparation post-incident reports participates debriefing sessions management document incidents improve future safety practices acts point contact first responders Police Fire Ambulance resolutions participants community members monitors assesses acts mental health crisis line Ontario Works participates supports staff management declared mental health participants develops safety plan assist participant staff assists participants ODSP applications attends monthly ODSP Income Clinic supports guidance all Ontario Works present clinic meets participates community-based settings home visits supports case management attend home visits secondary staff enforces policies trespassed particpants community members restricted RZone Policy completes internal reviews decisions Case Aides mandatory discretionary benefits coordinates assists issuesproblemsconcerns resulting but not limited applications absence coverage walk-ins harder serve applicants arise daily basis works accordance provisions applicable Health Safety legislation corporate departmental policies procedures occupational Health Safety performs duties assigned directly related major responsibilities job
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