- Customer Engagement : Initiate meaningful conversations with prospective customers to understand their needs, desires, and pain points. Show genuine interest in their stories and offer personalized design solutions that align with their requirements.
- Relationship Building : Cultivate strong, long-lasting relationships with existing customers by regularly reaching out, providing updates, and expressing gratitude for their loyalty. Demonstrate care and empathy, creating a sense of trust and partnership.
- Keen design sensibility: Adept at crafting designs that align seamlessly with your client's budgetary constraints.
- Customer Support: Serve as a reliable point of contact for customers, promptly addressing any inquiries, concerns, or issues they may encounter. Proactively take the initiative to resolve problems and follow up to ensure complete satisfaction.
- Sales Growth: Achieve and surpass sales targets by identifying new opportunities, upselling/cross-selling products or services, and converting leads into loyal customers
- Team Collaboration: Collaborate with the rest of the sales and design team to help each other achieve the goals within the division
- Post-secondary degree or certificate in Landscape Architecture or Design
- Proficiency with Vectorworks or AutoCAD. Your knowledge of Sketchup is a bonus
- Minimum of 3 years of experience in the industry
- Ability to read blueprint plans and surveys as well as working site drawings, grade and layout plans
- You may either be a sales-minded person who can design or a design-minded person who can sell – either way, you can speak 'landscape design' authentically and convincingly;
- Proven experience in sales or customer service roles, preferably within a customer-centric organization
- Outstanding communication and interpersonal skills, with an ability to connect with people from diverse backgrounds and build authentic relationships
- Empathetic and attentive to customer needs, with a genuine desire to provide exceptional service.
- Strong problem-solving skills, proactive in addressing customer concerns, and resolving issues on time
- Goal-driven and motivated to exceed sales targets while maintaining a customer-first approach.
- Adaptability and flexibility to thrive in a dynamic and rapidly changing environment
- Construction experience is a bonus
- Extended health and dental benefits
- Life insurance and AD&D
- Profit sharing and performance bonuses
- Participate in our employee share ownership program (ESOP) after 1 year
- Paid professional development opportunities available
- Company events & social hours
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Senior Landscape Designer and Sales Specialist - Waterloo, ON, Canada - Earthscape Landscaping
Description
Senior Landscape Designer and Sales Specialist
Full-Time Permanent
Wallenstein, ON/ Toronto, ON (Hybrid)
Compensation: $75,000-$90,000
Who are we?
Our company, Earthscape, is recognized as an award-winning design-build-maintenance firm that specializes in high-end residential landscaping and maintenance.
We are a group of enthusiastic, creative dreamers and builders who work hard and are exceptionally proud of what we design and create. Our project managers aren't afraid to get their hands dirty and our installation crews know that we trust, and highly value their work. It makes for a positive, productive, fun, and rewarding environment, with enough challenges and opportunities to keep us growing.
Our focus is on designing thoughtful, creative, and innovative outdoor spaces that offer a unique vision for each client using a wide variety of materials (stone, concrete, wood, steel, etc.) For examples of past landscape design-build projects, visit our website at . Our main office and yard are located just outside of Elmira, Ontario; a second office/yard is located in Toronto.
Who are we looking for?
We are a rapidly growing company seeking a Senior Landscape Designer and Sales Specialist to join our team. At Earthscape, we foster a collaborative and horizontal management style, where your input and teamwork will shape the success of the design team.
Job Summary:
As a Senior Landscape Designer and Sales Specialist, you will be the face of our company, representing our brand, values, and commitment to exceptional customer service and creative design solutions that align with our client's budgets . Your primary responsibility will be to engage with potential and existing customers, build rapport, and guide them through their journey with us to sell the project. You will be instrumental in ensuring our customers feel valued, heard, and supported at every stage of their interaction with our company.
Responsibilities :
Qualifications:
What's in it for you?
We want you to be successful, and we believe in rewarding our staff for exceptional work. In addition to excellent on-the-job training in project management and site supervision, a safe and inclusive work environment for you and your colleagues, we offer:
Job Type: Full-Time, Permanent
Compensation: $75,000-$90,000
Location: Elmira or Toronto - Hybrid
Accommodations : We are committed to treating all people in a way that respects their dignity and independence. Should you require any accommodation during the recruitment process or otherwise, please notify us of this when you apply and we will work with you to meet your accessibility needs.
Pre-employment checks: As part of our selection process, successful candidates may be required to consent to background checks relevant to the role, prior to receiving a job offer. These could include work references, education and credential confirmation, employment verification, identity check, criminal offense and driver's license record.
At Earthscape, we are committed to building an environment where everyone feels included, valued, and heard. Diversity, inclusion, and belonging are an important part of our everyday work, and it is our belief that they enable us to reach our goal of bringing incredible outdoor spaces to life. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
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