Product Operations Manager, Cloud Support - Toronto
1 day ago

Job summary
The Product Operations Manager (POM) you will be serving as the critical bridge between the customer experience and the Cloud product development life-cycle.You will be driving customer satisfaction by ensuring the product is addressing customer friction.
You will be responsible for translating quantifiable customer pain points derived from customer feedback and data (across product and support surfaces) into actionable technical requirements and then driving those requirements through the Product and Developing organizations.
- Oversee the life-cycle of planning, designing, and deploying an internal tool or product,
- Derive critical insights from customer feedback and data analysis to unlock opportunities for improvement
Job description
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