Medical Office Assistant - Shelburne, Canada - Shelburne Centre For Health

Description

• Ability to function effectively and efficiently both independently and as a member of the interdisciplinary team to meet the needs of patients and physicians
• Ability to communicate effectively in both the written and verbal format with all members of the team, including the ability to function in a computerized environment.
• Ability to organize a wide range of job responsibilities and set priorities to complete tasks in a timely manner
• Ability to maintain confidentiality in all matters
• Ability to collaborate with other health team members in a positive manner
• Ability to acknowledge limitations in knowledge, judgment and skills and function within those limitations
• Ability to recognize problems or concerns and address issues in a timely and positive fashion with the appropriate team member
• Ability to preform duties in an ethical manner
  Responsibilities:

• Greet incoming patients and ensure patient demographics are current in the computer. Advise provider electronically that a patient arrived
• Collect payment and issue receipts for any uninsured service
• Schedule appointments for patients according to the physicians guidelines
• Notify patients of any changes to scheduled appointments. Phone messages to patient in a timely manner
• Efficiently schedule same day or acute appointments
• Triage patients requesting information on test results, prescriptions, clinic information or diagnosis to the appropriate team member
• Answer incoming calls cheerfully, promptly, courteously
• Ensure complete knowledge of existing software system. Initiate daily system startup and shutdown procedures. Perform routine troubleshooting
• Be familiar with the operation of various equipment within the clinic such as; photocopier, fax machine, scanner and multiline telephone system
• Maintain accurate and concise documentation of all patient encounters in a timely manner, including telephone conversations, conveying of test results, and office encounters with the computerized EMR system.
• Liaising with all allied health, specialists, pharmacies, etc as requested by the provider

• Triage patient telephone calls and questions using problemsolving skills within the scope of practice. If unable to solve problem, direct call to the appropriate staff member
• Listen and respond appropriately when interacting with patients and their families
• Demonstrate openness to accept changes that support quality of care.
• Attend all general staff meetings unless on approved vacation or absence due to sickness/emergency
• Attend and be an active participant in regularly scheduled performance reviews

• Open and close the clinic, turning on/off all equipment and locking all applicable doors
• Review all faxes on fax server and disburse as required and every hour after
• Triage all incoming and outgoing documents ensuring date stamped and scanned as directed by the physician
• Process outgoing faxes within one hour of receipt
• Coordinate specialist referrals and appointments as directed by the physician
• Prepare all incoming WSIB forms for billings as directed by the physician
• Print daily summary reports each evening for each physician
• Triage "TO DO" list to ensure items are completed in a timely manner

• Assist nurses with nursing duties
• Prepare/clean exam rooms prior to a patient being seen
• Seat patient in the exam room
• Prepare patient for exam (explain preparation, give patient gown)
• Take medical history, reason for visit and enter information in SOAP note or specific stamp as pre reason for visit
• Take vitals: blood pressure, pulse, height, weight
• Collect urine test/ HCG test and record results in chart
• Assist physician with procedures in lab
• Label specimens to be sent away for culture/ results
• Bring up/take down blue lab box for lab to pick up at end of day
• Performing other duties as required

• Responsible for reviewing and documenting of uninsured services
• Responsible for reviewing the diagnostic requisitions and follow up on results

• Language training provided

• French not required

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

• Shelburne, ON: reliably commute or plan to relocate before starting work (preferred)