Success Enterprise Solutions Consultant - Toronto
9 hours ago
Job description
About Cryptio
We're Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations.
We're trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We've raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
The role
We're hiring Enterprise Solutions Consultants (ESCs) to help some of the world's most innovative crypto companies successfully scale their financial operations using Cryptio.
You'll own the customer journey after onboarding, helping clients move from initial go-live to confident, consistent adoption. Working closely with finance and operations teams, you'll help customers embed Cryptio into their reporting workflows, optimise their monthly routines, and unlock long-term value from the platform.
This is a hands-on, client-facing role where you'll develop deep expertise in crypto accounting and financial operations while growing into a trusted advisor for your customers.
What you'll do
This role is about helping customers succeed day-to-day and building strong operational foundations as they grow.
Act as the primary point of contact for customers post go-live
Support clients in adopting Cryptio across their teams and workflows
Train users on product features and best practices
Help customers optimise month-end, reconciliation, and reporting processes
Understand each client's business model and how Cryptio supports their operations
Proactively identify risks, adoption gaps, and opportunities for improvement
Work closely with Support, Account Managers, and Product to resolve issues and drive success
We're looking for someone who
Has 1–3 years of experience in Customer Success, SaaS, consulting, fintech, or accounting-related roles
Has a strong interest in crypto, accounting, and financial operations
Understands basic accounting principles and reconciliation workflows
Is comfortable learning technical concepts like APIs, integrations, and data flows
Enjoys working directly with customers and solving operational problems
Communicates clearly with both internal teams and customer stakeholders
Is curious, proactive, and motivated to learn in a fast-moving environment
Nice to have
Experience in accounting, audit, or finance tooling
Exposure to crypto projects, Web3 companies, or blockchain ecosystems
Interview process
Screening - 30 min
Hiring Manager Interview - 30 min
Case study sendoff
Case Presentation - 1 hour
Values & Behaviours - 45 min
Perks
Remote or Hybrid working
25 days paid holiday plus bank holidays
One additional day of annual leave each year, up to 30 total days
Your birth off
Mental health resources, wellbeing programs, and professional coaching
Family-friendly policies
Fitness and wellness budget
MacBook Pro
$200 home office setup budget
Training and development budget
*** we have additional benefits depending on location
If this sounds like you, we would love to hear from you
At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you'll feel right at home here.
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