Medical Receptionist - Brampton, Canada - U Vision Group

U Vision Group
U Vision Group
Verified Company
Brampton, Canada

6 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Full Time| Hourly

Schedule:
Day time operating hours. Weekend and evening work as needed


Supervisor:
Site Lead


Primary work location:
Brampton location


Compensation:
$20-$23 commensurate with experience


KPIs:


  • Front desk wait time
  • Minimal errors and zero major booking errors, payment reconciliation errors
*minor errors carry no cost or risk, major errors carry a cost or risk

Google reviews re:
location's front desk service


  • Calls answered within 3 rings

Job Duties:


  • Front desk and admin
a) Greet patients politely in a caring and supportive manner

b) Provide superior customer service and patient care

c) Book appointments accurately and appropriately

d) Monitor and report daily available appointments and report any overload to supervisor as appropriate

e) Respond and/or redirect all patient and visitor requests accordingly

f) Advise patients of relevant charges for practice services, accept payment and issue receipts

g) Ensure correspondence, reports, results etc. are filed electronically in correct patient record

h) Ensure reception and waiting areas are kept neat and tidy

i) Re-stock information brochure/business cards as appropriate

j) Answer incoming calls (private line) in a courteous and professional manner within 3 rings, ensuring calls are documented and redirected accordingly

l) Maintain practice dress code

m) Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol


2. Team Lead
a) Train and mentor front desk peers to meet departmental objectives as a team

b) Use problem solving and professional conflict-resolution skills to address front desk issues as the first point of leadership

c) Provide updates and report KPI's to management on an ongoing basis to facilitate continuous improvement


Requirements:


  • Min. 3 years of related experience utilizing OSCAR in a similar environment
  • Positive attitude, pleasant and professional manner inperson, online and over the phone
  • Professional & excellent English communication skills
  • Excellent problemsolving skills
  • Related knowledge / experience / training in ophthalmology a strong asset
  • Demonstrated ability to work both independently and as a team member to achieve desired results, comfortable leading teams
  • Alignment with company values
  • Available for weekend and evening shifts as needed
  • Excellence in customer service
  • Ability to maintain client and centre confidentiality
  • Exceptional organizational, time management and prioritization skills
  • Ability to work well under pressure and handle difficult situations in a calm manner
  • Ability to produce high quality in accordance with centre standards
  • A selfstarter
  • Demonstrated ability to complete general administrative duties as required
  • Must be able to handle work volume fluctuations
  • Certifications or licenses appropriate to the position
  • Additional language is an asset
  • Onthejob training will be provided

Working conditions:


  • Computer use, sitting, screen use for extended periods
  • Continuous patient interactions

Salary:
$20.00-$23.00 per hour


Benefits:


  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Brampton, ON L6Y 0P6: reliably commute or plan to relocate before starting work (required)

Experience:

- medical receptionist: 3 years (preferred)

  • OSCAR (Electronic Medical Record) system: 3 years (preferred)

Work Location:
In person
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