Customer Care Associate - Toronto - Jacobs & Thompson Inc

    Jacobs & Thompson Inc
    Jacobs & Thompson Inc Toronto

    1 week ago

    Description

    Customer care associates play a vital role in delivering exceptional service to customers within manufacturing environments.

    This position entails handling customer inquiries managing orders coordinating product deliveries resolving issues and ensuring timely efficient communication between customers and internal teams including sales production logistics marketing support and quality assurance

    • Investigate missing incorrect incomplete orders using available information
    • Communicate coordinate with other departments production shipping sales staff providing quality timely service to customers develop rapport build confidence provide accurate information help select products resolve problems clarify END USER complaint determine best solution solve problem expediting correction following up ensure resolution demonstrate knowledge products inventory ensure customer satisfaction contribute team effort accomplishing related tasks as needed maintain solid relationships answering questions concerns quickly professionally keep records interactions process accounts file documents attract potential buyers answering product service questions suggesting info other services establish loyalty retention responding inquiries quickly respectfully perform duties assigned work closely under supervision manage initial issue resolution answer incoming calls promptly address make informed decisions optimizing results maintaining fairness high-quality performance self-contained unit safe manners entering core shift learn take understand primary relationships assistance detailed reports regardless wait events dedicate collaborate think creatively works priority fulfill different courses optimize represent department account decided stay offering bring personal qualities situational interaction seek justice cultures situation partnership disallowed inside preparing everything

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