- Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
- Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains, and documents team performance in relation to established goals, time frames and service levels. Revises plans, as necessary.
- Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.
- Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products. Escalates issues or concerns as appropriate. Recommends changes to procedures and processes; implements as approved.
- Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
- Creates and maintains systems software and hardware documentation and assesses system information where appropriate.
- Provides leadership and work guidance to less experienced personnel.
- High school diploma or G.E.D.
- Two or more years of technical training in computer field preferred
- Six or more years of technical support experience
- Experience working with company products and operating systems
- Experience working with solving computer-related technical problems
- Experience working with company escalation policy
- Strong interpersonal skills for interacting with team members and clients
- Strong communication skills
- Strong organization skills to balance and prioritize work
- Strong analytical and problem solving skills
- Good leadership skills to guide and mentor the work of less experienced personnel
- Client or office environment
- May require evening or weekend work
Technician - Onsite in Long Harbour, NL - Newfoundland and Labrador, Canada - DXC Technology
Description
Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world's largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at .
Essential Job Functions
Basic Qualifications
Other Qualifications
Work Environment
** This role is ONSITE in Long Harbour Newfoundland **
DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.