Junior Specialist IT Network - Laval, Canada - Couche-Tard

Couche-Tard

Verified Company

Laval, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOIN OUR TEAM
Maybe you've stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Couche-Tard is all about.

Our mission is simple:
to make our customers' lives a little easier every day.

We've grown into a successful global company with over 15,000 stores in 26 countries, serving more than 6 million customers each day.

In all, we have more than 120,000 people working at our stores and support offices.

Junior Specialist IT Network
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Departement: IT

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Place:Laval** (4204 boul. Industriel)
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Type of Employment: Permanent
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Hybridmode: 3 days from the office and 2 days remotely

supporting users in all IT Network related issues, taking responsibility for them, and finding solutions in cooperation with other departments and vendors.

WHAT YOU'LL DO
Here are just a few ways that you'll help make journeys better:

Support users all over the world in solving network operation's issues
Analyze and document reported issues and outages determine severity and impact of reported issues, and begin incident management process
Deliver high levels of customer service and ensure compliance with Service Level Agreements (SLAs)
Proactive monitoring of network infrastructure
Create and maintain documentation in the Service Management tool
Document solutions into Knowledge Base articles to improve service delivery and quality
Use of Remote support and desktop sharing technologies
Connectivity, network support and troubleshooting in a complex, multisite LAN/WAN environment
Be a part of 24/7 service

WHAT YOU'LL NEED
We want you to join our team Here's what we're looking for:

Fluent English, verbal and written is required/ Fluent French verbal and written is required ;
Minimum 3rd year of Telecommunication/Computer Science academic studies (preferred computer networking profile)
Experience at IT support position
Comprehensive understanding of IT technology with a focus on IP networks
Ability to work on Shifts Schedule 24/
Open and communicative personality
Python, Andible automation skill will be additional benefit

WHY WORK WITH US

Our store and office employment opportunities offer you quick career growth with an international company, plus a dynamic work environment that puts people first.

Wherever you are in your journey, we have a place for you.

Here's some of the exciting perks we offer:

Complete benefits packages (medical and dental);
Possibility of enrolling in a pension plan with employer contributions or a stock purchase plan;
Employee discounts in stores and with multiple of our partners;
Paid time off plan including vacation, sick days and personal days;
Work in a collaborative, dynamic and high performing team;
Learning opportunities to develop new skills and to evolve professionally in a fastgrowing company;
Work in hybrid mode.

We thank all applicants for their interest in this position; only those selected will be contacted.**LI-GO1 #LI-Hybrid