Assistant Housekeeping Manager - Vancouver, Canada - Pan Pacific Vancover

Description

***: Reporting to the Director of Housekeeping, the Housekeeper position is a hands-on leadership position that is responsible for managing the daily housekeeping operations, ensuring superior guest service and quality is met or exceeded. In addition, this position will provide assistance and guidance in managing the operations of the Laundry, Valet and Mini Bar operation as and when required. This position is required to exercise judgment, set priorities; schedule the Housekeeping operation to meet the requirements and be in line with budget and labour costs.


KEY RESPONSIBILITIES:

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The key responsibilities of the Housekeeper include but are not limited to:

• Leads, develops and supervises all Housekeeping associates. Approach all encounters with guests and employees in a professional, service-oriented manner. Comply at all times with Pan Pacific and regulations to encourage safe and efficient hotel operations.
• Responsible for the organization and delegation of work assignments for all housekeeping associates; Monitor and manage the quality and timeliness of services provided to ensure optimum guest satisfaction. Perform all housekeeping clerical tasks when necessary.
• Act as a resource to Housekeeping associates and liaison between the Director of Housekeeping and associates.
• Conduct guestroom, public area, and VIP room inspections; Conduct regular inventory counts and orders, supplies and linens as required and in check with budget guidelines. Participate in renovation projects and deep cleaning projects when required.
• Maintain daily inspection records and a safe working environment, coach associates to follow safe work procedures and conduct quarterly safety inspections.
• Monitor work hours, scheduling and vacation planning of associates while adhering to budgeted/forecasted labour costs. Ensure the accuracy of payroll and signin sheets; approve invoices for goods and service rendered in the absence of the Department Head; Monitor labour costs and other expenses when required.
• Participates in recruitment and selection, training, and performance management of all housekeeping associates. Participates in associate probationary and annual reviews.
• Deliver daily communication with the team i.e. pre shift briefing, calisthenics, supervise distribution of work.
• Administer the lost & found operation to ensure that all procedures are followed and items are distributed expediently.
• Attend various meetings and hotel functions as relating to the housekeeping function in lieu of Director of Housekeeping; Assists in conducting regular Department meetings.
• Perform other jobrelated duties and special projects as required.

Physical Demands

• Must be physically fit and able to lift moderately heavy items, along with movements such as bending, stooping and kneeling when required. In addition will be required to stand on feet and/or walk for long periods.

SELECTION CRITERIA:

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Qualifications and Technical Experience:

• Diploma / degree in Hospitality management preferred.
• Must hold a WHMIS certificate.
• Has a history of demonstrating confidentiality and tact in business/personnel situations, with excellent verbal communication & interpersonal skills.
• Fluent written and spoken English; 2nd language would be considered an asset
• Schedule:

Flexibility Required:
Rotating Shifts and Weekends Involved