Night team Member - Canada - Accor Hotels

Accor Hotels Canada

1 month ago

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Part time

Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedure is handled very well.
Ensure that the handling of a reservation for the hotel or other hotels in the Group is done with complete professionalism.
Inform the guest of all the services available at the hotel.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
Covers at reception, F&B, and other departments as required.
Understand and comply with all health and safety regulations for the hotel.
Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
Attend to other duties as requested by Management and Supervisors
Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.Ensure accuracy by repeating order(s) to the guests.
Take orders through POS system.
Keep tables and service areas clean and tidy as per procedure manual.
Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
Ensures all areas public areas are cleaned.
Works to meet hotel quality and financial targets.

Work Experience

Previous Customer Service Experience.
Previous Hotel experience in a similar room (Desired).
Guest oriented, service minded, and attentive to details.
Well organised.
Team player spirit.
Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
Friends & Family Rates.
Pension Scheme.
Childcare Voucher Scheme.
Cycle to Work Scheme.
Eye Test Vouchers.
Staff Uniforms Provided.
Employee Support through confidential Advice Line 24/7

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Discover a world where life pulses with passion

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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#J-18808-Ljbffr

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