Intermediate National Property Claims Adjuster - Vancouver, Canada - Aviva
Description
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.Are you interested in a career in insurance, or, are you already an insurance professional and would like to take your career to the next level?
We currently have some exciting roles for Senior/Intermediate National Property Claims Adjusters for our Customer Response - Property team and will consider people from any province in Canada.
What you'll do:
- Support our claims customer demand through a callcenter environment
- Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines.
- Responsible for confirming coverage and compiling FNOL information for incoming claims.
- Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.
- Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly.
- Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.
- Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...
- Responsible for recognizing questionable claims, subrogation and risk opportunities.
- Also responsible for reviewing case law to determine liability.
- Meets Property team performance expectations that are set individually and contributes to team success.
- Adheres to and supports policies surrounding attendance
What you'll bring:
years claims insurance experience or insurance call center or customer service experience in any industry- Ability to work in a fast-paced environment to support customer demand- Strong customer service background- Excellent computer skills and organizational skills- Excellent oral and written communication skills.
- Bilingualism in English and French (is not a must but a big asset)- Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset)- Licenses for claims adjusting in any provinces (not a requirement but a big asset)
Must be able to work rotating shifts during the hours of 7:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.
What you'll get:
- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Exceptional Career Development opportunities.
- We'll support your professional development education.
Salary range:
$44,200 - $82,200
Additional Information:
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities.
If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.
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