Ehealth Registries Customer Service Representative - Regina, Canada - eHealth Saskatchewan

eHealth Saskatchewan

Verified Company

Regina, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who is eHealth Saskatchewan?
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare and information technology services.

The Registries branch is responsible for determining eligibility for health coverage, registration of/changes to records of vital events such as birth, marriage, death, as well as processing the registration of legal name changes.

Our vision is "Connected healthcare, accessible to everyone, everywhere." Our mission is "We collaborate to transform healthcare through the use of information and innovative technology." eHealth is a dynamic and complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

Typically the knowledge required for this position is obtained through education in a related field of study and/or working in a customer service or related environment, supplemented with data entry experience.

You will have knowledge of:

- confidentiality policies and practices to ensure all sensitive materials are kept confidential;
- office and/or administrative processes, procedures and protocols;
- time management concepts in order to prioritize and organize your workload and manage multiple tasks in order to meet deadlines.
- conflict resolution and customer service principles and practices in order to respond appropriately to customers and stakeholders who may be unhappy with the information they are receiving.
- money handling processes and procedures.

You will have the ability to:

actively listen and provide clear, concise and accurate information and/or explanations both verbally or in writing;

- communicate effectively in the English language both verbally and in writing.
- independently organize and prioritize your own workload to respond to competing demands, changing priorities and interruptions;
- identify areas for improvement and recommend and contribute to the development of new ideas and approaches that will streamline work processes and improve client service.
- work independently and cooperatively with others in a team environment to establish, build and maintain positive working relationships and to ensure deadlines and objectives are met;
- identify issues, concerns or problems, consider various options and determine appropriate course of action in a timely and accurate manner;

You will be:

- tactful and discreet in dealing with confidential client information;
- focused, motivated, and service oriented in order to meet client needs through timely and conscientious service delivery;
- thorough and attentive to detail in order to ensure quality work; and
- flexible and adaptable in order to respond to changing priorities and deadlines.

SGEU Level:
PDP04**
Anticipated Start Date: April 17, 2023**
Employment Type:x4 Permanent and x5 Temporary Full Time for greater than 9 months (Approx. 2 year).**
Location: This position is required to work on-site at our th avenue Regina, SK location. Those who cannot meet this requirement will not be considered.

This is not a work around job.**
Expected core work hours: Monday to Friday 8:00 am - 5:00 pm.**We are committed to workplace diversity.

Number of Openings: 9

Closing Date:
Mar 21, 2023, 12:59:00 AM