Technical Operator - Concord, ON

Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks ...

Job description

Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We're on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you'll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that's what makes the journey worthwhile.

So, lace up your boots and let's tackle the climb together.

You can learn more about us at 

Job Summary:

We are seeking a Manufacturing Technical Operator to join our food production team. In this role, you will operate, maintain and troubleshooting production machinery and equipment in a fast-paced food manufacturing environment. The successful candidate will be responsible for ensuring product quality, minimizing downtime, and performing basic maintenance while minimizing downtime and supporting continuous improvement on the production line.

Key Responsibilities:

• Operate and monitor automated or semi-automated production machinery according to standard operating procedures (SOPs).
• Perform equipment set-up, calibration and changeovers
• Perform in-process quality checks to ensure product meets specifications.
• Troubleshoot equipment issues and make minor mechanical adjustments or repairs as needed and escalate major issues to the maintenance team.
• Perform basic maintenance checks and preventative tasks to avoid unplanned downtime.
• Conduct pre-operation checks to ensure equipment functionality
• Carry out routine cleaning and maintenance tasks to maintain machine performance and workplace safety.
• Complete production logs, downtime reports, and other documentation accurately and on time.
• Collaborate with maintenance and engineering teams to resolve complex equipment issues.
• Adherent to health and safety standards, Good Manufacturing Practices (GMP), and company policies always.
• Support continuous improvement activities to enhance productivity, reduce waste, and improve quality.
• Participate in health and safety meetings, audits, or training as required.
• Participate in daily shift handovers and team briefings to communicate issues or updates.
• Train or mentor new/existing operators or temporary staff on equipment functionality and troubleshooting techniques.
• Participate in Root Cause Analysis (RCA) and corrective action implementation when problems occur.

Qualifications and Skills:

• Technical/vocational training or equivalent.
• 1-3 years' experience in a manufacturing or production environment.
• Mechanical aptitude with the ability to understand technical manuals and troubleshoot machinery.
• Strong attention to detail and commitment to quality.
• Good communication skills and ability to work effectively in a team.
• Physically fit; able to stand for long periods and lift materials as required.
• Willingness to work shifts, including nights, weekends, and overtime as needed.
• Exposure to lean manufacturing, 5S, or Kaizen processes is an asset.

At Riverside, we are committed to transparency and fairness in our compensation and job posting practices. The range above reflects the target compensation for the position at the time of posting. Exact compensation will be determined based on experience, skill set, education, and training, as well as other organizational needs, while balancing internal equity.

What we expect:

• Values-led: You'll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life's too short to take ourselves so seriously that we don't enjoy the journey.
• Unparalleled experiences and opportunities: We're still determining who we are and what we can be. Help us shape what this organization will look like and what we'll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we're okay with that, as long as we're staying true to our values and learning and improving along the way.
• Access to everyone: We're a flat organization with few silos which means you'll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don't be shy. Speak up, share your ideas and go places you normally wouldn't – like the plant, or the boardroom.
• Personal development: We'll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
• Gratitude: As a growing business, we can't always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we're all in this together and we value you.

What We Offer:

• Values-led: We don't cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
• Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren't obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well.
• Humility: We're a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don't brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn't one superstar at Riverside. We take turns leading the way as we climb to the summit.
• Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top.

Wait There's more

• Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs
• RRSP matching or 401k matching for an empowered financial journey
• Eligibility to participate in Riverside's Profit Sharing Plan
• Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
• Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
• An open concept work environment that embodies our Values

How to Apply:

If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to with the job title you are applying for in the subject line or click the apply button

Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.

Disclaimer: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.