- Field-based Staff
- Call Centre staff
- Manages the creation and execution of project work plans and revises them as appropriate to meet changing needs and requirements.
- Identifies resources needed and assigns individual responsibilities.
- Manages the day-to-day operational aspects of a project and scope.
- Review deliverables prepared by the team before passing them to clients (internal or external clients).
- Effectively applies Summerhill methodology and enforces project quality standards.
- Minimizes organizational exposure and risk on project(s).
- Ensures project documents are complete, current, and stored appropriately.
- Ensures project learnings and outcomes are captured and reported for future reference.
- Provides direct supervision to all subordinate members of the Project Team.
- Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
- Ensures project legal documents are completed and signed
- Tracks and reports team hours and expenses.
- Oversees the project budget, including monthly review and reconciliation
- Understands project pricing model and billing procedures.
- Oversees and ensures timely and accurate invoicing and monitors project receivables.
- Follows up with clients, when necessary, regarding unpaid invoices.
- Identifies business development and "add-on" sales opportunities as they relate to a specific project.
- Share opportunities for project or client growth with the appropriate Account Director
- Effectively conveys corporate message in both written and verbal business development discussions.
- Develops project budgets for new project design based on knowledge of delivery and resource requirements
- Supports with the development of proposals, presentations, project design and RFP responses.
- Facilitates team and client meetings effectively.
- Hold regular status meetings with the project team.
- Keeps project team well informed of changes to project scope and plan.
- Effectively communicates relevant project information to project stakeholders and internal and external clients.
- Delivers engaging, informative, well-organized presentations.
- Resolve and/or escalate issues in a timely fashion.
- Understand how to communicate difficult/sensitive information tactfully.
- Manages day-to-day interaction with project stakeholders (internal and external customers, vendors, and other interested parties).
- Develops lasting relationships with client personnel that foster ongoing relationships.
- Communicates effectively with clients to identify needs.
- Experience managing programs/projects
- Two (2) to three (3) years of energy efficiency/building science, climate or low-carbon programming is preferred.
- PMP, CEM, and/or CET certifications are assets but are not required
• Strong business acumen, including problem-solving, planning, report writing and budgeting - Excellent time management, prioritization, and organization skills
- Strong communication, presentation and writing skills
- Exceptional interpersonal skills to work cross-functionally, source information, and build relationships
- Ability to work independently, remotely and as part of a dynamic team to meet goals and objectives with minimal supervision
- Strong working knowledge of MS Office, Excel, PowerPoint, and Adobe with the ability to learn internal software and other relevant applications.
- Effective and appropriate initiative judgement and decision-making skills
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Program Manager - Ontario, Canada - Summerhill
Description
Summerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and conservation since 1993. We specialize in designing and implementing energy efficiency programs guided by a client-centric approach – this ensures we always provide robust program designs that deliver unsurpassed customer engagement and world-class program management.
Our company is based in Toronto, Ontario, with offices across Canada. We are proud to be a certified B-Corp named one of Canada's Best Workplaces.
Role:
Summerhill is currently seeking a Program Manager to provide direction and leadership for their respective project(s), who will be responsible for ensuring cohesive and consistent program delivery on time, on budget and on target, with a successful team and to the client's satisfaction and within established quality standards. The Program Manager is responsible for project planning, implementation and close-out processes while delivering various project deliverables.
Accountability and reporting:
This role reports to the Vice President, Program Operations. The Program Managers are typically supported by project staff and other Summerhill personnel. This support team may include:
Responsibilities:
Program Management
Project Accounting
Business Development
Communication
Stakeholder Management
Job Requirements:
Summerhill invites strong, bright, entrepreneurial candidates with the following qualifications:
How to apply: If you are an experienced Program Manager, please submit a cover letter and resume to [email protected] – subject – Program Manager
Summerhill welcomes and encourages applications from people from equity-deserving groups, including Racialized, Black and/or People of Colour, People with disabilities, Indigenous Peoples, 2SLGBTQ+ and/or gender or sexually diverse individuals. with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
Summerhill is an Equal Opportunity Employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.
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