Project Manager/leader - Toronto, Canada - Computer Consultants International Inc.

Computer Consultants International Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Under the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) TRIRIGA Platform Application team that will be asked, amongst other things, to ensure exceptional a "customer first" attitude throughout their day-to-day activities.

Monitor, communicate and assist in the resolution of identified issues related to ECIS
Management and reporting of Help Desk tickets
Conduct QA and regression testing of defect fixes and change requests as required. Provide support to the business team by walking through delivered defects and change requests.
Work within established configuration and change management policies to ensure awareness, approval and success of changes
Collaborate with internal stakeholders to develop and maintain documentation
Escalating tier 2 and tier 3 support issues, and follow up as required
Building and management of core help desk support knowledge base

Desirable Skills:

Experience with IBM TRIRIGA Applications and/or other related IWMS systems
Help desk functions and tool experience such as Remedy
Familiarity with agile teams and methodologies and tools, including JIRA
Ability to work independently and work across an integrated project team
Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas
Ability to promote I&IT best practices and adherence to standard methodologies

Job Types:
Full-time, Fixed term contract

Contract length: 10 months

Salary:
$24.00-$34.00 per hour

Application question(s):

Conduct QA and regression testing of defect fixes and change requests as required. Provide support to the business team by walking through delivered defects and change requests.
French fluency is preferred.

Work Location:
In person