Support Technician - Stouffville, Canada - Scentroid (division of Ides Canada Inc.)

Scentroid (division of Ides Canada Inc.)

Verified Company

Stouffville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job description
Scentroid is the world's premier manufacturer of odour sampling and air analysis equipment for the environment industry.

With decades of experience developing state-of-the-art instrumentation for environmental, nuclear, and medical industries, we bring new and innovative technologies to the field of air quality monitoring.

Our service team is comprised of approachable, supportive, friendly and highly skilled technicians working both as a unit and independently to resolve any issues that customers write or call in with.

We're proud to deliver the kind of satisfaction that builds customer trust.

As a support operative, your role will be the primary customer care point-of-contact, and to complement Scentroid's Engineering activities in the development of sensing instruments and analytical software, research and development in the field of electronic design, microchip programming, artificial intelligence, big-data processing, and much more.

It will entail working closely with customers, diagnosing, troubleshooting and amending customers' support requirements. You will draw from and contribute to various databases and work closely with the engineering team.

This is a mostly in-office role, with the likelihood of international travel for hands-on customer support.

Job Requirements

Certificate in Electrical/Electronic/Mechatronic Engineering or Electrical technologist diploma from an accredited technical school or equivalent experience
Knowledge of C++ or Arduino programming is required
Developed sense of soft skills
Troubleshoot technical problems and debugging
Strong computer knowledge, previous handson experience in electrical or electronic part assembly and troubleshooting
Clear and coherent written communication, including visual representations of data
Extensive organizational skills
Experience troubleshooting multilayer printed circuit boards
Problemsolving skills, and resourcefulness

Additional Assets

Familiarity with Solidworks
Ability to travel internationally should the need arise (eg. Covid vaccinated etc.)
Any working experience on sensing systems, IoT, and digital filters
Customer service experience, preferably in a technical area
Familiarity with Linuxbased operation systems

Job Types:
Permanent, Full-time

Salary:
$50,000.00-$70,000.00 per year

Benefits: