Lead Customer Experience Associate - Canada - TD Bank

TD Bank

Verified Company

Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

401164BR

Retail Banking - Customer Service

Montreal, QC

February 27, 2023

Company Overview

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

Job Description:

Act as a primary administrator in the branch to perform a range of customer service transactions such as deposits, withdrawals and bill payments accurately and efficiently
Administer daytoday branch activities, including providing advice on banking solutions to existing or prospective TD customers within operating policies and procedures
Resolve customers' concerns and report nonstandard matters to management as required
Participate in the timely completion of business processes and procedures to achieve operational excellence
Improve the team's efficiency by recommending improvements to work practices, branch operations and processes related to customer experience
Ensure prepared documentation is accurate and consistent with relevant regulations and TD's Code of Conduct and Ethics, while practicing good judgement in confidential matters
Assist the team by respecting coworkers, explaining complicated information and keeping everyone uptodate on the status of routine activities
Help build a positive and equitable work environment by promoting team effectiveness as well as participating in personal performance development to accomplish team objectives

Requirements:

High School Diploma with over 1 year of relevant experience
Undergraduate degree or equivalent is an asset
Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
Knowledge of banking solutions and processes of business to advise customers
A selfstarter who works independently in a fastpaced environment through strong administration, organizational, planning and time management skills
A dynamic, diligent, and effective influencer with cando attitude to exercise initiative and handle several tasks and changing priorities
A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.