Representative, Customer Support - Canada - Evo Payments

Description

Representative, Customer Support

EVO Payments, Inc. is a leading payment technology and services provider.

EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices across the Americas, Europe, and China.

As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

About the role:

As a customer support representative you will be responsible for the following helping to support our merchants.


What you will do:

• Greet customers with a professional, polite and warm manner
• Commit to delivering outstanding customer service
• Display a positive 'cando' attitude
• Express empathy and utilize negotiation skills to resolve customer inquiries
• Cooperatively problem solve customers' basic technical issues
• Ability to multitask and efficiently utilize client resources and specific tools to meet customers' needs
• Demonstrate efficient attention to detail
• Display knowledgeable computer skills and ability
• Adapt easily to change and comfortable working in a progressive learning environment
• Respond to inbound calls, assisting merchants with customer service and technical support related issues in a positive and professional manner.

About you:

• Perfectly fluent in French and English (spoken and written).

• Available Monday

• Friday, 9AM 7PM
• 12 years in an inbound technical support call center.
• Experience in financial services or pointofsale systems industry is an asset.
• High School diploma or equivalence.

Ability to adapt to a dynamic environment


What can EVO do for you?

• Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance
• Enjoy a competitive salary and a comprehensive benefits package: RRSP with DPSP, generous paid time off, medical, dental, vision coverage plus health savings accounts, employerpaid Life & AD&D Insurance, and much more
• Thrive in a collaborative culture that supports innovation

Our people are the key to our success.

Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate.

We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to learn, develop, and reach our full potential.

Our culture and values are grounded in service, integrity, diversity, teamwork, and taking ownership of our actions and reputation.


Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

EVO Payments Inc.

is an equal opportunity employer committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal or provincial law.