Service Laurier Advisor - Brantford, Canada - Wilfrid Laurier University

Wilfrid Laurier University

Verified Company

Brantford, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date:
May 8, 2023

Location:
Brantford, CA

Company:
Wilfrid Laurier University

Department:
Enrolment Services

Job Type:
Limited Term

Full-time/Part-time: Full Time (>=1249 hrs/year)

Campus:
Brantford

Reports to:
Assistant Registrar, Client Services and Communication

Employee Group:

PAG

Application Deadline:
May

Requisition ID:5641

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose.

Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact.

With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier's thriving community has a place for everyone.

Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton.

The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics.

Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples.

We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities.

Laurier's Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

Position Summary

Service Laurier is responsible for a wide range of enrolment, parking, student finance and OneCard services at the Brantford campus.

This office plays a primary role in supporting the academic goals and objectives of the university and its stakeholders.

The Service Laurier Advisor will work co-operatively with many departments on the Brantford and Waterloo campuses to facilitate the smooth operation of all units and provide appropriate customer service.

Accountabilities
Front-Line Responsibilities

Triages the nature and complexity of inquiries and determines actions to be taken, advising customers as appropriate
Responsible for advisories on web and Twitter about class cancellations
Keeps informed of changes to financial aid policies and procedures and responds to detailed/complex queries from customers
Responsible for distributing and collecting all registration information, letters, forms and requests; following through to accurate completion before sending to appropriate internal department
Resets student logins (LORIS) and responds to general LORIS technical inquiries, including followup instructions
Produces OneCards for students, staff and faculty including taking pictures, printing and encoding cards
Responsible for parking services front line duties, distributing and collecting payments for all types of permits and day passes
Operates as a switchboard attendant for the Brantford campus: transferring calls to appropriate department and/person, provides routine information, screens and refers callers

Cash Management

Receipts and posts payments from customers for all registration activity, parking permits, replacement OneCards, and miscellaneous fees at the customer service counter
Processes multiple methods of payment including cash, cheque, debit and credit with Point of Sale and electronic merchant systems
Closing and balancing sessions and preparing them for deposit to the bank. Accountable to the business office for any errors/discrepancies
Follows all university guidelines and policies relating to cash handling and electronic merchant systems

Administration

Referring customers to other departments as appropriate, and scheduling meetings as necessary
Reviews all documents for completeness and accuracy, interpreting if requirements are met and advising applicants on format and deadlines
Manage room booking requests, securing appropriate rooms for staff, faculty and students following the Room Bookings Policies and Guidelines
Assists with distribution of exam supplies to faculty
Adheres to all university Freedom of Information and Protection of Privacy Act (FIPPA) regulations
Assesses effectively the needs of a busy front office and knows when consultation is appropriate; establishing work priorities while maintaining focus on quality service
Responsible for familiarity with an extraordinarily large body of knowledge in terms of offering accurate information to customers, keeping current a diversified knowledge base, interpreting complex policies and procedures, and being able to troubleshoot complex situations

General Duties as Assigned

Maintains and organizes inventory and status of all forms, documents and confidential student records
Attends team meetings identifying procedural problems, offering suggestions for improvement of services