Représentant Du Service À La ClientÈle - Montréal, Canada - Point Zero

Point Zero

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

LOCATION:

Montreal

JOB DESCRIPTION:

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires experience in the fashion field or in a related area. Works under immediate supervision.

Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor/manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

_Job functions/ Requirements:

_

Open and maintain customers by recording all information
Resolve product or service problems by clarifying the customer's complaint to supervisor; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Use telephones to reach out to customers and meet sales targets/ generate sales
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Answer questions about warranties or terms of sale
Suggest solutions when a product malfunctions
Handle product recalls
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Work with customer service manager to ensure proper customer service is being delivered
Strong phone contact handling skills and active listening
Ability to multitask, prioritize and manage time effectively
Junior position with lots of growth possibility within organization
Strong computer skills (Mandatory & Priority): Proficient in Microsoft office suite, Good knowledge in Exchange. Excel and Word.
Strong knowledge on Internet Browser navigation, Google and searches
Bilingual : French and English