Bilingual Coordinator Critical Incident Services - Montréal, Canada - LifeWorks

LifeWorks

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all.

As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our Trauma Coordinators provide telephone intake services at a steady pace.

Their work includes the initial assessment of the client organization's needs and urgency, as well as the assignment of qualified/appropriate service providers to provide the required support.

They have the ability to work in a fast call center environment or from home with multiple deadlines, they demonstrate great sensitivity, listening and are able to empathize and manage crisis situations responsibly, professionally and intelligently.

Equivalent college or postsecondary bachelor's degree or diploma in health sciences or social work (or another field related to human services);
Two (2) years of experience in the field of customer service, preferably in a social service or office environment;
Exceptional customer service skills, coupled with strong verbal and written communication skills in French and English;
Ability to provide adequate client services and ongoing client support;
Strong human relations skills, team spirit and the ability to make critical decisions on their own, if necessary;
Great attention to detail, excellent ability to multitask at the same time and good decisionmaking skills;
High sensitivity to people and ability to express empathy;
Ability to manage crisis situations responsibly, professionally and intelligently;
Ability to work night shifts and weekends.

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.