Technical Writer - Ottawa, Canada - Multiview Corporation

Multiview Corporation

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TECHNICAL WRITER (Remote within Canada)

Reporting to the Vice President of Product Management, we are seeking an ambitious
Technical Writer to join our high-energy, growing team.

This position will ensure that all product documentation is accurate and easy to understand to support our clients and client-facing teams.

As a Technical Writer, you must be:

A problem solver who can assess obstacles, prioritize solutions and work collaboratively to achieve results.
Selfmotivated and able to work with limited supervision.
A handson learner who is not afraid to roll up their sleeves.

WHAT WE ARE LOOKING FOR:

At Multiview, being creative with great communication and problem-solving skills is important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.

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If this sounds like you, read on

WHAT YOU WILL DO:

Define, design, and write userfriendly enduser documentation, including text, diagrams, and other visual aids to give the target audience the information they need to be successful.
Develop and implement a comprehensive documentation strategy.
Collaborate with stakeholders to assess documentation requirements and priorities.
Set standards and guidelines for product documentation.
Obtain a broad understanding of Multiview's offerings, to translate complex information into simple, engaging, and informative content; be familiar with the product, product features, and target users, for the purpose of optimizing documentation.
Evaluate current content and develop innovative approaches for improvement.
Manage the delivery of documentation through various company channels; drive the change.
Ensure consistency and integrity of documentation practices across the company.
Update documentation as needs is identified and new features are delivered.
Actively participate in continually improving processes and team initiatives
Demonstrate Multiview's core values, building and advancing the reputation of the company and its clients.

Key Relationships:

Vice President of Product Management
Product Managers
Other Documentation Specialists
Client Success leaders
Engineering and QA team members

Work Environment**:

Work independently with mínimal supervision
Extensive collaboration with team members and other departments
Flexible hours around core business hours
Remote work option

COMPETENCIES PORTFOLIO:

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Teamwork - works with multiple teams cross-functionally, effectively addressing the needs of each team while always keeping the client's outcomes as the driver.
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Problem-solving

Proactive in anticipating and resolving problems. Strong analytical and problemsolving skills to meet the requirements of the project are required.

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Time management

Ability to handle multiple schedules simultaneously to meet deadlines and prioritize tasks to ensure smooth a prospective experience.

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Communication

Ability to address different audiences and stakeholders to communicate their message, clearly and efficiently, both written and verbal.

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Initiative

Seeks, accepts, and completes new tasks; works independently with little supervision.

KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIREMENTS:

A degree, diploma, certification, or equivalent in communications, English, Journalism, Marketing, or related field

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A minimum of three (3) years of recent demonstrated experience as a
Technical Writer providing professional, comprehensible, intuitive, and high-quality documentation

Knowledge of software documentation principles, processes, and tools
Advanced MS Office Skills
Ability to extract information from interviews, technical documents, test data, and handson work and convert it to an appropriate level for the intended audience.
Demonstrated analytical, organization, interpersonal, and problemsolving skills.
Innovative thinker with a growth mindset
Proven ability to work independently and manage a high volume of projects.
Resourceful and selfmotivated, ability to work under mínimal supervision and/or strict deadlines, on multiple projects.
Willingness to be coached, mentored, and driven to reach your fullest potential.
Build relationships with stakeholders at all levels.

PREFERRED:

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Experience Level: 3-5 yrs. Technical Documentation Writer experience

Prior ERP Software experience is considered an asset.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we are looking for, consider applying. We know that diversity of thought makes for the best problemsolving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply._

ABOUT US:

Our people-first culture is our biggest advantage, and we are excited to share that commi