Customer Care Technician - Toronto, Canada - MADISON HOMES HOLDINGS

MADISON HOMES HOLDINGS

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Title:
Customer Care Technician

Department:
Customer Care

Reports to:
Manager, Customer Care

Our History:

The Madison Group is a widely diversified real estate and land development company with extensive experience in building master
- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.

For over 55 years, Madison Group has built its foundation on integrity and innovation and our commitment to our customers is our foremost priority.

Madison Group focuses on creating quality homes & residences in desirable areas firmly rooted in a sense of community. Our reputation is defined by the talent, dedication, and passion of our team. For further information, please refer to Madison Homes' website at

The Role:

We are looking for an experienced, independent, reliable, and flexible Customer Care Technician who understands and is committed to the genuine care and outstanding experience of our customers.

The Customer Care Technician will report to the Manager, Customer Care and work closely with Site Teams to deliver, inspired, committed and extraordinary service.

As a proactive member of the team whose passion is to work with people, you will work to address the expressed and unexpressed needs of our customers, while responding to service requests coordinated with on-site Customer Care Team.

Your main responsibilities will include:

Completing work orders and service calls issued by onsite Customer Care team
Concluding investigative inspections, diagnosis, and repair. This includes drywall repair, minor fixture & millwork repair, painting, caulking, minor flooring, grouting and minor plumbing and more.
Consistently performing to exceed our customer's expectations as a representative of the company
Performing handson broad range of repairs in a timely, professional, and safe manner as instructed by the onsite service team
Communicating proficiently and professionally with the Supervisor, Coworkers, Clients and trades
Reviewing work orders and executing required tasks accordingly
Documenting service notes, material & trade requirements and providing status updates for all work orders
Practicing safe and professional driving habits when traveling in company or personal vehicles
Ensuring all safety procedures are followed on a daily basis
Conducting Home Owner Orientations (PDI) as required
Assisting the onsite customer care team in a broad range of roles as required
Performing other related duties as required

Required Skills and Qualifications:

Strong customer service orientation and demonstrated customer service skills
Ability to communicate effectively (written and verbal) and be attentive to appropriate customer friendly social interactions
Understand the importance of and be compliant with the company dress code
Ability to work independently and as member of a larger handyman team
Ability to relate well with others and foster a positive team environment
Willingness and ability to learn through training and through skillssharing with colleagues
Solid history of handyman experience completing repairs
Proactive investigative and troubleshooting ability with a technical expertise in a diversity range of construction challenges
Demonstrated history of creating and implementing appropriate, cost effective handson solutions
Strong time management skills, being extremely detailed oriented and a team player
Flexible and able to react and adapt to changes in anticipated daily plan or task
Valid driver's license and good driving record
Daily travel between various client locations may be required

Additional Information:

Personal vehicle and tools required

We are committed to providing accommodations for people with disabilities. Accommodations are available upon request to ensure that we meet your needs.