Customer Onboarding and Education Specialist - Sherwood Park, Canada - BIS Safety Software

BIS Safety Software

Verified Company

Sherwood Park, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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BIS Safety Software_ is a fast-paced, high-growth organization providing leading software for the safety industry.

We are expanding our team and are seeking an experienced, full-time Client Success team member who has a passion for outstanding customer service and a strong understanding of software and technology.

We are looking for afternoon/evening coverage - 12pm - 8pm.

This role will focus on providing an exceptional level of customer service, dedicated support, and system training for new clients, getting them integrated and fully trained on how to use our software.

System training will be provided.

Have a drive and passion for providing an exceptional level of customer service
Be excited about working with new clients, building rapport and being an initial resource for training and support
Have a positive and friendly demeanor as well as exceptional interpersonal skills
Have a positive, solutionbased approach to challenges and be very comfortable with change
Possess strong English written and oral communication skills
Be extremely techsavvy and a quick learner
Ensuring clients receive dedicated onboarding and training support with the highest level of customer service
Aiding in the setup and rollout of the software for new clients using our software
Helping clients migrate historical training from multiple systems into our software platform
Setting up all training requirements in the system's training matrix

Preferential Qualifications:

3 years experience of customer service preferably in the technology or software field

Assets:

French and/or Spanish language skills will be considered an asset
Strong Microsoft Excel skills are also an asset

Why join us?
At BIS we pride ourselves in being very entrepreneurial in nature. Our office is an open space environment that lends itself to collaboration and organic learning.

We are quick to integrate new ideas and best practices when they further the development of our software and company.

This flexibility is a key part of our culture and a reflection of our insightful and collaborate team.

Another key part of our culture is our purposeful avoidance of titles. We don't use titles as they don't reflect the value we place in humility. In our eyes, all team members are valuable, everyone is willing to help out to get things done, and everyone knows what each other's area of responsibility is, so we don't need titles

We'd love to hear from you

Job Types:
Full-time, Permanent

Salary:
$18.00-$24.00 per hour

Benefits: